Systems Administrator - Professional

About the role

The Georgia Tech Research Institute (GTRI) is seeking Systems Administrators to provide technical support and troubleshooting assistance for Information Technology systems, hardware, and software. They diagnose system issues, resolve technical problems, and ensure system availability and functionality to support end-users and business operations.

Responsibilities

• Provide technical support, troubleshooting, and issue resolution for Information Technology systems, applications, and hardware.
• Respond to system support requests, incidents, and service tickets to address user needs and concerns.
• Diagnose system problems, errors, and performance issues to identify root causes and implement solutions.
• Install, configure, and maintain system software, applications, and updates to ensure system functionality.
• Document system support procedures, frequently asked questions, and knowledge base articles for user self-help and training.
• Conduct system monitoring, performance tuning, and preventive maintenance to optimize system operations.
• Provide user training, guidance, and support on system features, functionalities, and best practices.
• Stay informed about system support tools, Information Technology service management practices, and user support trends.
• Collaborate with Information Technology teams, vendors, and stakeholders to resolve complex system support issues.
• Perform other job-related duties as assigned.

Requirements

• Required Qualifications: Associate Degree in a related discipline or equivalent combination of education and experience.
• Required Experience: No prior relevant work experience required.
• Preferred Qualifications: Bachelor's Degree in a related discipline or equivalent preferred qualifications.

Qualifications

• Exceptional customer service, oral, and written communication skills.
• Strong troubleshooting and problem-solving abilities.
• Familiarity with automating operating system deployments.
• Experience with scripting languages like Python or PowerShell.
• Skilled in deploying and configuring operating systems on bare-metal servers and mixed-OS workstations.
• Understanding of infrastructure technologies, including Active Directory, DHCP, DNS, Group Policy, Hyper-V, WDS, and WSUS.
• Familiarity with networking concepts.
• Experience working with enterprise workstations, peripheral hardware, and software.
• Capable of configuring and troubleshooting common applications and devices.
• Able to learn and manage system and security tools.
• Proficient in working in a mixed-OS environment.
• Able to work within accredited DoD closed areas.
• Valid driver's license, as driving may be required for this role.
• Willingness to pursue professional learning and certifications.
• Flexibility to perform additional duties as assigned.

Equal Employment Opportunity

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Background Check

Successful candidate must be able to pass a background check. Please visit https://usg.policystat.com/policy/19298143/latest/.