Systems Administrator, Lev 2 (AE26100730)
ADVANTAGE ENGINEERING & IT SOLUTIONS, INC · Annapolis Junction, MD · 2 wk ago
Information TechnologyFull-time
Responsibilities
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
- May coach and provide guidance to less‑experienced professionals.
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
- Identify, investigate, resolve, and follow‑up problems brought to the helpdesk by users of cloud infrastructure.
Requirements
- Hardware Remote Assistance
- Remote Desktop
- CompTIA A+ CE
- CompTIA Network+ CE
- Privileged User
- High School or GED with 15 years of experience
- Bachelor’s Degree with 10 years of experience
Benefits
- 401K with employer contribution; fully vested after 1 year.
- Five (5) weeks comprehensive annual leave (25 workdays).
- Additional leave can be earned in lieu of overtime.
- 11 Paid Federal Government Holidays.
- Up to $5,000 annually for individually tailored education/training program (pre‑approval required).
- Life Insurance at 1× annual salary; option to purchase additional coverage for self and dependents.
- Short‑term and long‑term disability coverage.
- Employer contribution toward monthly medical plans (three medical, one dental, one vision) via CareFirst.
- Eligibility for generous incentives and performance bonuses.