Systems Administrator II

Essential Duties & Responsibilities

• Install, configure, maintain, and support Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP.
• Perform server provisioning, OS upgrades, patching, and lifecycle management in accordance with IS standards.
• Administer virtualization platforms (primarily VMware) and assist with storage systems (SAN/NAS).
• Support Microsoft 365 services including Azure AD, Exchange Online, and identity-related services.
• Monitor system performance, availability, and alerts using enterprise monitoring tools.
• Respond to incidents, service disruptions, and outages; perform root-cause analysis and remediation.
• Participate in on-call rotation and provide after-hours support as required.
• Collaborate with Network, Database, Security, and Clinical Application teams during incident resolution.
• Support enterprise backup and recovery solutions (e.g., Rubrik).
• Afford disaster recovery planning, testing, and documentation.
• Ensure backup success, retention compliance, and recovery validation.
• Implement security best practices and comply with TMH IS policies and healthcare regulations (HIPAA).
• Apply vulnerability remediation, encryption standards, and access controls.
• Maintain accurate system documentation, configurations, and procedures.
• Participate in audits and compliance reviews as required.
• Work closely with senior administrators and engineers on infrastructure projects and improvements.
• Assist in automation efforts using scripting tools (PowerShell) to reduce manual effort.
• Provide technical guidance to junior staff and contribute to knowledge sharing within the team.

Required Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field OR equivalent combination of education and experience.
• Experience: 3–5 years of experience in systems administration within a Windows-based enterprise environment.
• Hands-on experience with: Windows Server & Active Directory VMware virtualization Backup solutions Server monitoring and patching processes Technical Skills: Strong troubleshooting and problem-solving skills Working knowledge of PowerShell scripting Understanding of storage, networking fundamentals, and security best practices Ability to follow change management and operational procedures

Preferred Qualifications

• Experience: In a healthcare or regulated environment Microsoft, VMware, or related industry certifications Experience supporting hybrid or cloud-integrated environments (Azure AD / Microsoft 365)