Systems Administrator II

Position Requirements

• Provides support for implementation, troubleshooting, and maintenance of Information Technology (IT) systems.
• Manages IT system infrastructure and any processes related to these systems.
• Provides support to IT systems, including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Provides support for the escalation and communication of status to agency management and internal customers.
• Provides support for the dispatch system and hardware problems and remains involved in the resolution process.

Position Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Configure and manage UNIX and Linux (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

Basic Qualifications

• Ten (10) years' experience as a System Administrator in programs and contracts of similar scope, type, and complexity is required.
• A Bachelor's degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional System Administrator experience may be substituted for a bachelor's degree.

Benefits

• Comprehensive benefits including healthcare, retirement plans, paid disability, and life insurance programs, employee assistance programs, paid and unpaid leave programs, education assistance, and wellness initiatives.
• Annual salary review to ensure pay is equitable across both the company and industry at large.
• Upskilling programs, recertification support, and professional development opportunities to help you grow your career and create lasting relationships.
• Culture emphasizing respect, equity, and opportunity supported by business resource groups and other opportunities for connection.
• Healthcare, paid time off, and flexible 401(k) options to encourage a healthy and fulfilling life, both in and outside of work.
• Opportunities to work on innovative projects whose outcomes improve people's lives and solve today’s IT problems.