Systems Administrator - Bank Operations

About the role

A Bank Operations Systems Admin executes critical technical tasks integral to the overall Bank Operations workflow and provides technical assistance for 3rd party applications supporting paper check processing for Bank Operations and Retail locations.

Responsibilities

• Monitor, analyze, and resolve incidents for internal users; escalate to appropriate staff as needed to ensure timely closure.
• Provide administrative and internal user support for 3rd party applications and related hardware on a daily basis, including after-hours on-call rotation.
• Administer internal user access to 3rd party applications.
• Manage internally developed processes.
• Handle data transfers between differing systems.
• Perform data updates and manipulation in various systems.

Skills

• Excellent troubleshooting abilities and analytical skills for both software and hardware.
• Previous system administration and support experience in a help desk or troubleshooting role (strongly preferred).
• Ability to quickly learn technical systems, including applications, networks, servers, databases, and hardware.
• Experience with enterprise software systems, IT, or process automation (a plus).
• Excellent oral and written communication.
• Beginner-level proficiency in Excel.
• Ability to work in a fast-paced, rapidly changing environment.
• Strong understanding of Bank Operations business processes (preferred).