System Administrator (Digital Banking)

Job Summary

The Digital Banking Technical Administrator supports the vision of Digital Strategy and Optimization at Founders Federal Credit Union. Key responsibilities include managing the Digital Banking platform, collaborating with vendors, and enhancing member experiences.

Job Duties

• Work with Digital Banking vendors to design, develop, test, maintain, and enhance custom applications.
• Troubleshoot system problems and optimize applications.
• Coordinate Digital Banking Product Releases, including Web and Mobile releases.
• Manage quarterly regression testing to ensure system integrity.
• Support other Shared Service products within the Digital Banking platform.
• Collaborate with Founders IT and vendors to understand application architecture.
• Influence strategic initiatives and prioritize positive member experiences.
• Facilitate development sessions with vendors to identify and document requirements.
• Assume a Level 3 support role for escalated digital issues.
• Communicate with internal team members and members through effective verbal, written, and interpersonal skills.
• Participate in fraud detection and analysis.
• Manage projects related to the Digital Banking Platform.
• Update project management templates and assist in test plan creation.
• Perform fraud detection and analyze patterns as needed.
• Adhere to security policies and controls.
• Communicate with vendors regarding system outages and updates.

Job Specifications

• Associate Degree in Computer Science or related field, or one year of technical/system administrator experience.
• Experience with digital banking products preferred.
• Basic knowledge of object-oriented programming (HTML, Python, Java) or ability to obtain necessary training.
• Obtain certification with the Online Banking provider's SDK product within 24 months of hire.
• CAPM or PMP certifications preferred or attain CAPM certification within 12 months of hire.
• Financial banking industry experience preferred.
• Self-starter with strong self-management skills.
• Ability to work independently and with various teams while managing time efficiently.
• Strong organizational skills to manage multiple timelines and complete tasks quickly.
• Capacity to work evening and weekend hours due to the nature of outages, maintenance, project deadlines, and implementation schedules.