Systems Administrator (IT Operations)

About the role

IT Operations Engineers provide first line technical support to end users and ensure that everyone at Applied is able to use technology as productively as possible. In addition to technical support, IT Operations handles user onboarding and offboarding. We are looking for a multifaceted IT Operations Engineer who can be the IT domain expert across our corporate IT team. This position requires a mix of IT skills to improve the company’s technology architecture.

Responsibilities

• Design and build out a scalable IT infrastructure for a rapidly growing organization
• Respond to information technology help desk requests and provide assistance via phone, e-mail, remote access, and onsite support, escalating more complex requests to senior staff members
• Provide technical assistance and support for issues related to computer systems, networks, software, and hardware

Requirements

• 3+ years in IT operations including system administration, server support, project implementation, and desktop support in a fast paced environment
• Experience with Google Workspace, or other Active Directory systems
• Experience supporting a broad range of computer systems (Linux, Windows, and Mac)
• Knowledge of networking protocols and equipment (VPN, DNS, next-gen firewalls, routers, switches, or access points)
• Experience in deploying, integrating, and administration of SaaS applications
• Able to operate in high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible
• Experience in creating IT processes and procedures

Qualifications

• CompTIA Security+ certification

Skills

• Nice to have knowledge of data protection operations and laws (GDPR)
• Managed Fortinet network stack
• Knowledge of MDM best practices
• CCNA certification
• Experience with Powershell, bash, and shell scripting

Benefits

Compensation at Applied Intuition for eligible roles includes base salary, equity, and benefits. Base salary is a single component of the total compensation package, which may also include equity in the form of options and/or restricted stock units, comprehensive health, dental, vision, life and disability insurance coverage, 401k retirement benefits with employer match, learning and wellness stipends, and paid time off. Note that benefits are subject to change and may vary based on jurisdiction of employment.

Pay

The actual base salary offered to a successful candidate will additionally be influenced by a variety of factors including experience, credentials & certifications, educational attainment, skill level requirements, interview performance, and the level and scope of the position. Please reference the job posting’s subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the location listed is: $85,000 - $110,000 USD annually.