Systems Administrator

General Purpose

Experienced IT technical administrator that will perform infrastructure hardware and software support for Supply Chain Distribution Center systems. Responsible for administering, monitoring, and supporting hardware platforms, operating systems, and their related products and technologies. Focused on improving distribution center operations through participation in support and integration activities of Ross' distribution and operation support systems.

Essential Functions

• Conduct Infrastructure delivery activities for capacity planning that include new Supply Chain facilities and expansion projects.
• Design, install, maintain, configure, secure and support hardware platforms, operating systems, wired/wireless network components, and related products and technologies.
• Develop and deliver timely solutions to problems that enable the IT organization to move forward quickly, while ensuring that high quality of workmanship is exhibited during all phases of delivery.
• Plan and execute performance baselines, monitoring, tuning, and capacity planning, including diagnosing and resolving performance issues.
• Develop and provide appropriate documentation and knowledge transfer as part of the transition from the delivery phase to run support.
• Perform hardware/software configuration and release management.
• Utilize productivity tools to proactively manage workload - includes time, project, and priority management as part of normal everyday work.
• Utilize SDLC processes to develop, present and track project activity, inclusive of presentations to technical and management layer associates.
• Develop and deliver timely solutions to problems that enable the IT organization to move forward quickly, while ensuring that high quality of workmanship is exhibited during all phases of delivery.

Qualifications And Special Skills Required

• At least 4-6 years of experience supporting retail systems, with at least 1 of those years in a complex heterogeneous computing environment supporting supply chain distribution systems.
• Solid understanding of retail dynamics within a complex, highly integrated environment.
• Solid understanding of supply chain technology and warehouse control systems within a complex, highly integrated environment.
• Experience with Distribution Center/Warehouse management systems.
• Very technically competent.
• Working experience with networking topologies and wireless computing infrastructure.
• Working experience maintaining network systems and services, including servers, routers, switches, firewall, VPN, VoIP, and other IP devices.
• Working experience with UNIX and Windows operating systems.
• Working experience with Internet/Intranet technologies.
• Working experience with Data Center design/optimization and environmental support components.

Preferred Qualifications

• A minimum of two years of experience with backup technologies, high-end storage solutions (Hitachi SAN, 3PAR preferable), SCCM System Management and Event Management tool or related technology.
• Experience with the installation, maintenance, security, performance monitoring, performance tuning, and integrity of the operating system.
• Experience with IT processes such as System Management, Patch Management, Change Management, Configuration Management, Release Management, Problem Management, Business Continuity Planning, Customer Service and Vendor Relationship Management.
• Experience defining and delivering effective methodologies and process to enable a proactive work environment and deliver structured work that is repeatable for all Tier 1 support individuals, or organizations.
• Strong analytical, problem solving, root cause analysis and troubleshooting skills.
• Undergraduate degree or equivalent work experience.