Systems Administrator

About the role

We’re seeking a hands-on Systems Administrator to support the technology that keeps our team productive and connected. This role will provision access and user accounts, manage and configure SaaS applications, prepare and maintain end-user laptops, support conference room technology, track hardware inventory, and work with our global team to resolve helpdesk tickets.

Responsibilities

• SaaS platform administration, access management, and end-user lifecycle management
• Manage employee onboarding and offboarding procedures, including equipment provisioning, account setup, system access, roles and permissions, and access removal
• Troubleshoot application, access, authentication, and integration issues
• Conduct periodic access reviews and maintain accurate records of applications, ownership, licensing, and user access
• Cook with vendors and internal stakeholders to resolve issues and support application changes
• Provide timely hardware, software, and system support to employees
• Manage and resolve help desk ticketing requests, escalating issues when appropriate
• Develop, document, and follow help desk procedures, support protocols, tutorials, and knowledge base articles in Confluence and other systems

Qualifications & Experience

• 5 or more years proven work experience as a Systems Administrator and Desktop Support Specialist
• Remote laptop fleet management using an MDM platform such as Rippling, JAMF, or Mosyle to deploy, patch, and manage MacOS equipment
• Experience integrating AI into your everyday workflows
• Google Workspace or Office 365 experience managing users, mail flow, permissions, drives, and groups
• Understanding the application of information security principles and techniques
• Strong problem-solving skills and ability to work under pressure
• Scripting and automation experience with Python or BASH, or other languages

Additional Preferred Experience

• Advanced experience using AI such as building custom tools or automations
• Cloud Platform management experience such as AWS, GCP, or Azure
• Experience with containerized workloads using Docker or Kubernetes
• Integrating API calls within scripts or workflow automations

About Us

Reflex Media is a next-generation high-tech marketing company led by our Founder & CEO, an MIT alumni. Based in Las Vegas, Nevada, our company operates as a remote organization, and as such, we are seeking to hire the best talent nationwide (as well as worldwide).

Our business is as much data, software, and artificial intelligence as it is business operations and customer service. We also create at the forefront of psychology, economics, music, literature, art, fashion, cinematography, and the science of marketing. Our company culture can best be described in three words: growth, passion, and excellence.

Our Founder, who subscribes to the philosophy “what cannot be measured cannot be managed,” is committed to creating an environment where the opportunity to grow is unbounded. As a company where you get back as much as you put in, we are best suited for individuals who are looking not for a job but rather an opportunity to grow and significantly add. In short, we are a company where superstars are developed.

Benefits & Perks

• 99% coverage of our medical base plan, dental, and vision insurance
• 65% coverage of our medical base plan, dental, and vision insurance for qualified dependents
• 100% coverage of short-term disability, long-term disability, and life insurance for qualified employees
• 50% 401(k) match up to 6% per month
• Flexible Spending Account (FSA)
• Flexible paid time off

Equal Opportunity Employer

Reflex Media is an equal-opportunity employer committed to diversity and inclusion in the workplace. We strictly prohibit discrimination of any kind. Candidates are encouraged to apply for qualified positions regardless of race, color, sex, religion, sexual orientation, national origin, disability, genetic information, or any other protected characteristics as outlined by federal, state, or local laws. Reflex Media's hiring decisions are based solely on qualifications, merit, and the needs of the company. All offers of employment are contingent upon the completion of a full background and reference check. All offers of employment are contingent upon the completion of a full background and reference check.