Systems Administrator

About the role

We are looking for a Systems Administrator to join a team providing managerial, design, engineering, architectural, technical, implementation, and maintenance of an enterprise IT service management system in Annapolis-Junction, MD. The System Administrator provides support for implementation, troubleshooting and maintenance of information technology (IT) systems, manages IT system infrastructure, and supports day-to-day operations, monitoring, and problem resolution for client/server/storage/network devices, mobile devices, and more.

Responsibilities

• Provide support for implementation, troubleshooting, and maintenance of IT systems.
• Provide configuration management, implementation, and sustainment of compliance with applicable system security controls.
• Support IT systems including day-to-day operations, monitoring, and problem resolution for client/server/storage/network devices and mobile devices.
• Implement IAVA security patches and ensure patch status is recorded in appropriate systems of record.
• Provide support for the escalation and communication of status to agency management and internal customers.
• Optimize system operations and resource utilization; perform system capacity analysis and planning.
• Provide in-depth experience in troubleshooting IT systems and detailed analysis for escalated tickets.
• Configure and manage UNIX, Linux, and Windows operating systems; install/load operating system software, troubleshoot, maintain integrity, and configure network components.
• Implement operating systems enhancements to improve reliability and performance.
• Communicate and coordinate with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management Process.
• Support the ISO by completing required milestones of Plan of Action & Milestones (POA&M) and coordinate completion status with the ISSO.
• Ensure IT assets remain compliant with Identity & Access Control Management (ICAM) policy.
• Provide Tier 2 (Escalation) problem identification, diagnosis, and resolution.
• Support the design of systems, mission architecture, and associated hardware.
• Analyze and resolve complex problems associated with server hardware, applications, and software integration.
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA).

Requirements

US citizenship and an active TS/SCI with FSP security clearance are required for all levels.

Level 1

• Bachelor’s degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor’s degree.
• Five (5) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Two (2) years of experience with Service Management (ITSM) is required.
• One (1) year of experience with ServiceNow platform is required (an additional two (2) years of experience may be substituted for the ServiceNow platform experience).

Level 2

• Bachelor’s degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor’s degree.
• Ten (10) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Four (4) years of experience with Service Management (ITSM) is required.
• Two (2) years of experience with ServiceNow platform is required.
• One (1) year of experience integrating ServiceNow with other applications is required.
• ServiceNow System Administrator certification is required.

Level 3

• Bachelor’s degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor’s degree.
• Fifteen (15) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Six (6) years of experience with Service Management (ITSM) is required.
• ITIL 4 platform certification is required.
• Four (4) years of experience with ServiceNow platform is required.
• Two (2) years of experience integrating ServiceNow with other applications is required.
• ServiceNow System Administrator certification is required.

Pay

Pay Range: $49,996.80 - $290,004.00. Pay ranges are a general guideline and not intended as guaranteed or implied final compensation. Determination of official compensation relies on several factors including level of position, complexity of job responsibilities, geographic location, work experience, education, certifications, and contract wage rates.

Benefits

Comprehensive benefits including healthcare, wellness, financial, retirement, education, and time off benefits.