Systems Administrator

General Function

The Administrator, Store Systems supports the implementation, maintenance, and continuous improvement of Pearle Vision's store systems. This role provides operational support for customer transaction systems, partners with cross-functional teams to ensure effective deployments, and helps enhance the in-store experience through reliable technology and standardized processes.

Major Duties & Responsibilities

• Support the implementation, standardization, and ongoing maintenance of store systems to ensure consistent execution.
• Build collaborative relationships with stores, field teams, business partners, IT, and vendors.
• Aid in POS initiatives, including testing, issue tracking, releases, and deployments.
• Support Customer Care with Order Tracker enhancements and implementation.
• Help improve customer transaction processes and store system functionality.
• Maintain processes supporting live store systems, release management, and sustainment activities.
• Monitor system performance, gather user feedback, and recommend improvements.
• Develop job aids, training materials, and implementation tools to support field adoption.
• Track project milestones, communicate status updates, and coordinate issue resolution between business and technical teams.
• Assist in planning and executing system releases aligned with business priorities.
• Prepare project communications for distribution.
• Provide operational support to stores while meeting service expectations.
• Work independently, manage competing priorities, escalate risks appropriately, and demonstrate professionalism, accountability, and company values.

Specifications

• Strong project management, leadership, analytical, and organizational skills.
• Excellent written and verbal communication.
• Ability to manage multiple projects and meet deadlines.
• Ability to handle confidential business information.
• Flexible work hours when business needs require.
• Proficiency with Microsoft Windows applications.
• Ability to deliver well-tested solutions that meet business needs.

Basic Qualifications

• Bachelor's degree or equivalent experience.
• 1–3 years of project management or related experience.
• 1–3 years in a technical, systems, or specialty retail environment.
• Strong organizational, time management, and prioritization skills.
• Proficiency with Microsoft Word, Excel, Access, and PowerPoint.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities, work independently, meet deadlines, and maintain confidentiality.

Preferred Qualifications

• 3+ years of operations experience.
• Experience working with cross-functional teams.
• Knowledge of retail and industry trends.

Pay Range

Pay Range: $88,826.80 - $130,686.80

Benefits

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.