Systems Administrator

Responsibilities

• Provide first level contact and communicate solutions for customer issues, provide feedback and see problems through to completion.
• Correctly escalate unresolved issues to the next level of support.
• Create, change and delete user accounts as requested.
• Set up end user devices including workstations, laptops and necessary peripheral devices.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Install and configure appropriate GIS and business applications on local and remote systems.
• Utilize excellent customer service skills to satisfy internal team expectations.
• Ensure proper recording, documentation and closure of all customer and internal IT issues.
• Recommend process modifications or improvements.
• Document and contribute individual knowledge of service desk procedures, IT systems, products and services in the system(s) of record.
• Management and monitoring of end user devices for expected performance and security plan enforcement.
• Install, configure, monitor and troubleshoot all licensed software and license servers.
• Upgrade user systems and devices with new releases, patch and perform regular system maintenance.

Requirements

• Proven experience in Systems Administrator, Service Desk or similar role
• Resourcefulness and problem solving aptitude
• Strong verbal and written communication
• In depth understanding of computer hardware, networking and ticket management
• Working knowledge of internet security and data privacy principles
• BA/BS in Information Technology, Computer Science or a related discipline; professional certification such as Microsoft Certified Professional (MCP); or equivalent work experience.
• Ability to lift 25 lbs
• On call/ after hours duties

Preferred Qualifications

• Experience with the technologies and products used in the geospatial industry
• MSCSA
• Microsoft SCCM
• Microsoft O365