Systems Administrator

Main Responsibilities

• Server configuration, support, troubleshooting, maintenance
• Manage servers, including e-mail, print, and backup servers and their associated operating systems and software
• Router / firewall configuration and support
• General knowledge of Azure and/or AWS
• Active Directory configuration, management, troubleshooting
• Conduct research into networking issues and products as required
• Perform presales hardware and software recommendations
• Research technical issues and resolutions online
• Enter time and expense into customer management system on a timely basis
• Close tickets and tasks assigned to you and enter resolution information
• Mentor desktop and field technicians
• Afford remote and some onsite support to our customers

Decision Making

• To keep under regular review all of our technical processes and report any recommended changes.
• To help make decisions on specific hardware/software requirements that customers may need as well as recommending time frames for installation & support processes.

Working Relationship & Contacts

• In direct contact with customer liaison and the users of the customer’s network.
• In contact all managed services team members for the customer, including the lead consultant for the customer and desktop support team members.

Personal Requirements

• College or 5+ years experience
• 2-5 years experience in network/server support services, certifications a plus
• Hands-on hardware troubleshooting experience
• Strong written and oral communication skills
• Strong interpersonal skills
• Highly self-motivated and directed
• Keen attention to detail
• Able to effectively prioritize and execute tasks
• Strong customer service orientation
• Experience working in a team-oriented, collaborative environment
• Knowledge of LAN / WAN design topology implementation
• Proficient with Cloud, SANS, NAS storage devices
• Experience with VPN, IPSEC, Certificate and other security services
• Knowledge in cloud and on-premise Infrastructure