Systems Administrator

About the role

This vacancy is in the E911 department. Salary Grade: 20 Salary Range: $61,009 - $98,224 depending on experience FLSA: Exempt

Responsibilities

• Defines requirements, plans, researches, and evaluates capability of technology systems;
• Captures, configures, installs and maintains information technology systems hardware, software, backup and restore devices, databases, security solutions and peripheral devices;
• Captures information and resources to ensure proper and timely installation and maintenance activities;
• Verifies availability and proper operation of products for installation;
• Schedules installations;
• Converts old system data to new system;
• Tests installed products per agency standards;
• Completes installations and conversions;
• Provides initial training to customers on new products as needed.

• Supports network system access;
• Defines, recommends, implements and maintains enterprise server and workstation components;
• Defines security access levels;
• Sets up accounts for new employees and closes accounts when no longer necessary;
• Increases account capacity when existing blocks are insufficient for work requirements;
• Establishes port connections for new equipment to network as needed;
• Resolves network problems per established guidelines;
• Limits user access to specific areas according to user needs;
• Documents procedures and changes on all systems.

• Performs network administration;
• Configures, operates and maintains programs, databases and/or infrastructure related systems;
• Manages and configures servers to maintain updates;
• Backs up and monitors event logs;
• Analyzes event logs;
• Identifies potential problems;
• Maintains connectivity;
• Upgrades servers;
• Adds/deletes computers to/from network;
• Manages user and email accounts and passwords;
• Maintains databases and a variety of server software.

• Provides technical support and training to system users;
• Traces problems with programs, databases and/or infrastructure related systems;
• Solves problems;
• Escalates problem to vendors or other personnel as appropriate;
• Ensures continual operations of customers’ network applications;
• Utilizes diagnostic tools and other resources as appropriate.

• Supports development and implementation of new technology;
• Researches and evaluates computer systems, software, and technology issues;
• Develops technology solutions;
• Advises departments on technology business strategies;
• Evaluates departmental information systems and communications requests;
• Works with vendors to implement new, and upgrade existing, technology.

• Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession;
• Reviews professional publications, technical manuals, and websites to increase knowledge of network operations;
• Attends conferences, workshops, and training sessions as appropriate.

Requirements

• Bachelor’s Degree in Computer Science, Information Systems, Information Technology, or related field required;
• Three years of progressively responsible, professional level analyst and systems experience in a large-scale Information Technology environment;
• Or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Qualifications

• Must possess and maintain a valid Georgia driver’s license.