Systems Administrator

About the role

Abile Group has an exciting and challenging opportunity for a Systems Administrator on a 10 year contract providing User Facing and Data Center Services supporting an Intelligence Community customer. All the personnel on the team will work together to support innovative design, engineering, procurement, implementation, operations, sustainment and disposal of user facing and data center information technology (IT) services on multiple networks and security domains, at multiple locations worldwide, to support the IC mission.

Responsibilities

• Maintains Operational Awareness
• Maintains a clear view of the state of the environment at any given moment, knows what has changed recently, what is at risk, and which services are most critical right now.
• Operates with Operational Intelligence
• Translates technical activity into mission and enterprise risk, connects incidents to potential downstream impact, and flags issues early so they can be contained.
• Provides Insight, not just input
• Uses monitoring tools, logs, and the ITSM platform as storytelling platforms, identifies trends, recurring issues, SOP violations, and performance degradation before they become outages.
• Masters triage and escalation
• Asks the right questions early, determines who else may be affected, decides when to engage engineering teams, and escalates with clear summaries, documented actions, and specific requests for assistance.
• Maintains strong ticket hygiene, documents actions, timelines, decisions, and next steps so any teammate can understand the status at a glance.
• Executes established standard operating procedures, including authorized outage coordination and operational steps for planned changes.
• Communicates clearly with internal teams, engineering partners, and mission stakeholders, provides calm, concise, fact-based status during incidents and change events.
• Contributes to high quality shift turnover documentation so the incoming team has an accurate picture of the current state of operations.

Requirements

• Clearance Required: TS/SCI with ability to obtain a CI Poly.
• Bachelor's Degree or an equivalent combination of years of experience and education, at least 5 years of relevant IT experience in operations, network operations center, systems administration, or similar support role.
• Required Certifications: DoD 8140 IAT Level II certification or equivalent, or ability to obtain within a defined period.

Skills

• Working knowledge of Windows and Linux server administration and basic understanding of networking, storage, and virtualization.
• Experience with enterprise monitoring and logging tools such as SolarWinds, Splunk, Nagios, BMC, or similar.
• Experience with IT service management platforms such as ServiceNow or equivalent, strong comfort with ticket creation, updates, and workflow.
• Practical understanding of ITIL incident, event, and change management principles.
• Proven ability to work in a 24x7 or shift-based environment, including nights, weekends, and holidays as required.
• Strong documentation habits, attention to detail, and commitment to clean ticket hygiene and shift turnover.
• Excellent written and verbal communication, especially under pressure, calm, clear, and concise incident updates.
• A coachable mindset, collaborative team player, and a service-oriented attitude with integrity and professionalism.

Benefits

Abile Group, founded in July 2004 to support the Intelligence Community and its contractors across Enterprise Analytics, IT & Systems Engineering, and Program & Project Management, merged with Valiant Solutions in January 2026 - an established provider of cybersecurity technologies and services for Federal Agencies since 2005. Together, this partnership creates a stronger, more integrated cybersecurity organization with expanded opportunities for employees, deeper technical collaboration, and a unified mission. With significant experience serving the Federal Government, we remain dedicated to our employees and clients and seek high‑performing professionals who excel at providing guidance, developing solutions, and delivering implementation support that blends industry best practices with client expertise and Abile’s broad technical capabilities.

Pay

N/A

Schedule

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