System Training Specialist

Position Summary

The Systems Training Specialist partners with the Director of Systems Training, subject matter experts (SMEs), and cross-functional stakeholders to design, develop, and deliver engaging learning solutions. This role supports instructor-led, virtual, and on-demand training by creating high-quality instructional materials that improve learner performance and the end-user experience.

Responsibilities

• Conduct training needs assessments with stakeholders and SMEs.
• Design and develop instructor-led (ILT), virtual instructor-led (VILT), and eLearning solutions.
• Create videos, job aids, quick reference guides, checklists, PowerPoint presentations, and multimedia learning assets.
• Develop storyboards, prototypes, interview guides, and instructional scripts.
• Design learner-centered content using micro-learning and other modern instructional approaches.
• Develop Train-the-Trainer materials to support consistent, high-quality delivery.
• Partner with SMEs and business stakeholders to translate business needs into learning objectives.
• Serve as the primary point of contact for external learning vendors.
• Support learning pilots, Train-the-Trainer sessions, and observation activities.
• Gather stakeholder feedback and continuously improve learning solutions.
• Measure and evaluate training effectiveness using formal and informal methods.
• Analyze learner feedback and performance metrics to identify improvement opportunities.
• Monitor learning trends and update training content as business needs evolve.
• Research emerging learning technologies and recommend innovative solutions.

Cross-Functional Partners

• Global Development Training
• Process & Procedures
• Global Development Systems
• Global Clinical Operations

Qualifications

Education: Bachelor's degree in Instructional Design or a related field preferred.

Experience: 2+ years of experience designing and developing learning solutions. Experience creating ILT, VILT, eLearning, and multimedia training content. Strong understanding of instructional design methodologies, curriculum development, and adult learning principles. Experience with learning approaches such as micro-learning, Adaptive Learning, Performance Support, and the 70-20-10 framework. Excellent communication, collaboration, and project management skills. Ability to thrive in a fast-paced, evolving environment while managing multiple priorities.