System Support Technician I

One full-time position (40 hrs/week) | Main Livestock Exchange Campus (30th & L) | Monday - Friday 8:00 am - 5:00 pm | Job Duties The System Support Technician I supports the effective, efficient, and secure operation of all information technology systems within the OneWorld Community Health Centers. The System Support Technician I serves as the primary help desk and secondary systems administrator contact for all OneWorld Community Health Centers activities. Provides staff and customers with top-quality, consistently available computer service, support, and training. Responds to support requests over the telephone, email, ticketing system, in person, and via remote control software. Provides support and maintains security of IT systems, including virus definitions, operating system patches, application patches, access control lists, and physical device security in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance. Sets up and maintains user accounts, email addresses, and access to network resources. Researches and assists with the preparation of technical and administrative reports or documents, which include ROI analysis, implementation plans, training documents, audit reports, PDSA reports, risk assessments, and other reports or documents as needed. Acts as a liaison between hardware and software suppliers and management for informational updates and problem resolution. The tasks outlined above are intended to provide a general overview of the role and are not an exhaustive list of all duties, responsibilities, or job functions. Additional tasks may be assigned as needed to support the business, and responsibilities may evolve to meet the changing needs of the organization.