Systems Support Technician I

About the Role

We are seeking a Systems Support Technician to join the MP Materials Information Technology support team. This is an entry-level technical role requiring a wide range of technical skills to provide end-user support, environment maintenance, and technical implementation projects at our Mine in Mountain Pass, CA. This role will also provide remote and on-site support for other MP Materials locations.

Responsibilities

• Installation of Windows Operating Systems, including PC imaging and deployment
• Configure and deploy IP telephony and unified communications software and devices (Microsoft Teams)
• Update and maintain inventory and IT documentation
• Perform technical environment reviews
• Configure, support, and troubleshoot Apple iOS mobile devices
• Create tickets using ticketing procedures and follow escalation procedures
• Incident validation – alarm verification (e.g., log into devices once an alarm is received to ensure it’s not a false positive, and escalate as necessary)
• Open and manage cases with 3rd party vendors (Dell, Lenovo, Microsoft, etc.)
• Ticket follow-up and quality assurance
• Night and weekend support coverage and project work as necessary
• Escalate tasks to senior support team members
• Other tasks as required

Requirements

• Associate degree in computer science or a combination of certification and 2+ years of related experience
• Extensive experience with PC hardware setup and installation
• Extensive knowledge of Microsoft Windows operating system
• Familiarity with Microsoft PowerShell
• Experience configuring, managing, and troubleshooting Apple iOS devices
• Familiarity with Active Directory and Office365 user and permissions management
• Understanding of Virtual Private Networks
• Familiarity with basic networking concepts (TCP/IP switching and routing, DHCP, DNS, SNMP)
• Strong problem-solving skills and attention to detail
• Excellent customer service, written, and verbal communication skills
• Self-directed and highly motivated

About MP Materials

MP Materials (NYSE: MP) is on a mission to restore the full rare earth supply chain to the United States. From electric cars to wind turbines and drones, rare earths are essential to the low-carbon, electrified technologies that power modern life. We hire ambitious, mission-driven people motivated to solve problems and affect change. Our values are grounded in teamwork, resiliency, and integrity, with an enduring commitment to our employees, community, and the environment. In the coming years, MP Materials will grow from a core materials and chemical processing company into a large industrial manufacturer. Our employees will lead this exciting transformation and grow professionally with us.