System Support Specialist

About the role

Provide client support and technical issue resolution via phone, email, and other electronic mediums covering MM AMR, AMI from meter reading through to transfer into the customer billing system.

Responsibilities

• Install and send new releases of company software to client via appropriate channels
• Identify and correct or advise on operational issues in client computer or meter reading systems
• Configure software to connect to Internet application servers
• Obtain general understanding of OS and application operations related to company offered services
• Provide training to clients in the use of system and applications as related to company offered systems
• Once trained, the position will require remote and on-site installation training to customers on company offered systems
• Support sale of Harmony Azure Cloud & upgrades of DCS to Harmony
• Support Harmony interfaces, and a variety of technical needs including but not limited to 3Gtechnician.net, DCS, VRS, etc

Benefits

• Company-paid premiums for Medical Insurance, Life/AD&D Insurance and Short and Long-Term Disability Insurances
• Flexible Spending Account (Medical and Dependent care) and Health Savings Account available
• Voluntary group dental and supplemental life/AD&D insurances available
• 401(k) Retirement Plan (with up to 7.5% company match)
• Nine Paid Holidays
• Two Weeks Vacation 1st year

$21 – $23 per hour