System Support Specialist
About the role
Join CCA Global Partners as a System Support Specialist in our Manchester, NH office and become part of a collaborative, friendly, and high-performing IT team that values trust, integrity, and innovation. In this hybrid role, you’ll provide critical IT support across software and hardware platforms, ensuring smooth technology operations for our employees, contractors, and members.
Responsibilities
- Resolve Help Desk tickets across Windows and macOS systems, prioritizing and escalating based on business impact.
- Support mobile devices (iOS, Android, and other platforms).
- Manage and maintain hardware/software inventory and lead device refresh cycles.
- Handle user setups, installations, upgrades, and maintain accurate documentation and procedures.
Requirements
- At least 2 years of IT support experience and a high school diploma (or equivalent).
- Excellent communication, grammar, and customer service skills—friendly, tactful, and solutions-focused.
- Ability to research and troubleshoot a broad range of technical issues, translate complex concepts into user-friendly language, and build rapport through effective listening and questioning techniques.
- Strong organizational skills and the ability to prioritize and manage multiple tasks.
- Strong working knowledge of Microsoft Windows (including RDP), Microsoft Office suite (Outlook, Teams, OneDrive, etc.), email systems, calendaring tools, and spam filtering.
- Experience with macOS, iPads, and mobile device support.
Qualifications
Preferred: Certifications like CompTIA A+, Microsoft Certified, or Technical Support Professional (TSP).
Benefits
- Hybrid work schedule and flexible time off.
- Benefits designed to support employees and their families.
- Recognition for accomplishments and contributions through development, growth, and compensation.
- Comprehensive benefits to support you and your loved ones through life’s various stages and situations.
Honored as one of New Hampshire’s Best Companies to Work For many times since 2002, including Hall of Fame honors in 2017, 2018, and 2024.
About Us
CCA Global Partners is a leading cooperative business model, empowering thousands of entrepreneurs to succeed despite widespread industry consolidation. Our mission is to provide the scale, resources, and innovation that drive sustainability, growth, and effective competition in today’s evolving marketplace.