System Status Controller

Minimum Qualifications

• High School diploma or equivalent
• Must be 18 years of age
• Must have a valid Oklahoma driver’s license
• Current EMR, EMT or Paramedic certification and meet other company standards depending on classification level
• EMD certification preferred - EMSA can help obtain
• Preferred - minimum of one (1) year experience in the field as an EMT or Paramedic, or as a dispatcher for fire, law enforcement or other EMS agency
• Must be able to meet the requirements of EMR, EMT-Basic/Advanced, or Paramedic job description depending on current certification level as recognized by EMSA
• Must be able to successfully pass a background check and drug screen to the satisfaction of the organization

Essential Functions Of The Position

• Evaluate a patient's condition on the telephone and prioritize the call using industry standard protocols
• Follow professional radio communications techniques
• Consistently receives emergency calls and enters them into the CAD system within 60 seconds, 90% of the time
• Consistently achieves alert times within 30 seconds of call received time, 90% of the time
• Demonstrates a working knowledge of all communications equipment to ensure intelligent reporting of equipment failures
• Demonstrates the ability to apply the System Status Plan (SSP) to daily operations
• Demonstrates the ability to communicate effectively with residents, public officials, governmental entities, and political leaders when necessary
• Able to direct resources during major/mass casualty incidents
• Complies with all company policy, procedures, or practices

Other Functions Of The Position

• Performs other job-related duties, functions, tasks and responsibilities as assigned, which may vary based on evolving organizational needs and priorities

Physical Demands

• Must be able to withstand considerable sitting, up to 12 hours daily
• Work a variety of shift hours while performing the duties of the job
• Frequently uses hands to finger, handle or feel objects, tools, or controls; reach with hands and arms
• Occasionally lift and/or move up to 10 (ten) pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Frequent hearing and talking to interpret job functions

Work Environment

• While performing the duties of this job, the SSC works inside an air-controlled environment
• The noise level in the work environment is usually moderate
• Minimal exposure to fumes or grease or hazardous conditions
• Frequent encounters stress due to responding to emergency calls