System Specialist

About the role

DSV is a global leader in transport and logistics, founded in 1976. This position will be on-site at one of our sites in Atlanta: 1033 Jefferson St. NW, 1101 Donelly Ave SW, or 760 W. Peachtree St NW. The System Specialist WMS Design Lead is responsible for the efficient transmission of information and the storage and analysis of information by means of computer networks and systems.

Responsibilities

• Acts as the primary support of the client’s systems solutions for the user community.
• Develops and maintains tracking tools for support service requests and resolutions by location and resource.
• Engages appropriate expert resources when complex support issues arise outside of the WMS-Red Prairie and/or SAP application.
• Works with the company’s team to successfully close support service request issues and support testing activities.
• Works with project teams to help implement, maintain, and improve internal systems.
• Maintains system efficiency, ensuring the site’s computer system allows all the components, including computers, the network, and software, to work properly together.
• Tests and coordinates modifications to the system when needed, and troubleshoots problems when they occur.
• Maintains communication with corporate IT and operations staff.
• Works with corporate IT to resolve complex issues.
• Determines ways to store, organize, analyze, use, and present data.
• Produces regular reports on a daily, weekly, and monthly basis.
• Ensures all RF Standard Operating Procedures (SOP’s) are current.
• Trains associates on updated SOP’s, Microsoft Office, WMS programs, and RF guns.
• Responds to all inquiries about WMS-Red Prairie and/or other related computer related issues.
• Refers questions to appropriate person when needed.
• Responsible for professional verbal and written communication with all internal and external customers.
• Affixes to professional etiquette standards when communicating with Management members, coworkers, customer, and other visitors.
• Assists with various research projects and/or special projects.
• Accountable for overseeing manpower, recruiting, retention, and development of people for the operation in his/her scope of responsibility.
• Ensures that procedures exist at all sites to guarantee client service, productivity, as well as facilities and equipment maintenance.
• Sets goals to provide continuous improvement for assigned site.

Qualifications

• Four-year degree in a computer related field or 2-year degree and relevant experience is basic requirement.
• Minimum of 2 years of job related/relevant experience. 3-5 years of experience is preferred.
• Experience dealing with end users, vendors, and clients.
• End to end understanding of the business intelligence and all the components required to run a BI environment.

Skills & Abilities

• Computer Skills: Mid to Senior Microsoft Office skills.
• Technical knowledge: Administration and maintenance of infrastructure, software, systems, etc.
• Experience: Administration and maintenance of infrastructure, software, systems, etc.
• Experience with: Red Prairie, RF/ RDTs, UNIX, proprietary WMS, Wi-Fi experience / RF systems and equipment experience.
• Language Skills: English (reading, writing, verbal).
• Interpersonal communication and language skills: Listening to others, speaking to others, reading, writing.
• Business & financial acumen: Analyzing financial information, dealing with complexity, problem solving, using sound judgment.
• Analytical skills: Storing information, data management, mining data, learning, and following procedures.

Education & Experience

• Four-year degree in a computer related field or 2-year degree and relevant experience is basic requirement.
• Minimum of 2 years of job related/relevant experience. 3-5 years of experience is preferred.

Pay

The expected base pay range for this position is $75,000.00 – $80,000.00. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Schedule

May be required to be “on-call” outside of normal business hours in order to resolve system failures or other problems.

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.