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Jobs · OTHR · New York

System Services Representative - Sioux Falls, SD

IBM · New York, United States · 2 mo ago
On-siteOTHRFull-time

Role Overview

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation.

Your Role and Responsibilities

  • Perform On-Site Installation and Maintenance: Install, maintain, and repair high-volume commercial products such as Lenovo PC and Apple, ensuring timely and effective service delivery.

  • Deliver Technical Support: Provide technical assistance, troubleshoot issues, and resolve incidents to the satisfaction of the customer, utilizing knowledge of technology, operating systems, and associated software.

  • Collaborate with Support Centers: Work with professionals in different support centers and business units to achieve high-quality problem resolutions and ensure seamless service delivery.

  • Utilize IBM Tools: Leverage IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve effectiveness of client operations.

  • Maintain Technical Expertise: Stay up-to-date with Digital Technical Certifications and Soft Skills trainings to provide outstanding IBM service for clients.

Preferred Education and Technical Expertise

  • Technical Diploma Required

  • Exposure to Hardware and Software Solutions: Familiarity with installation, customization, operation, recovery, tuning, and information technology engineering for high-volume commercial products such as Lenovo PC and Apple.

  • Experience Working with Technical Tools: Knowledge of IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve effectiveness of client operations.

  • Understanding of Operating Systems: Basic understanding of operating systems, associated software, and the functions and capabilities of machines to support problem source identification and resolution.

  • Familiarity with On-Site Services: Exposure to on-site installation, maintenance, and repair of high-volume commercial products, including Technical Delivery Assessment and installation planning.

  • Basic Knowledge of IT Engineering: Understanding of the technology and concepts related to high-volume commercial products to provide technical assistance and troubleshoot issues.

Preferred Technical and Professional Experience

  • Familiarity with Hybrid Cloud: Exposure to onsite Infrastructure Services, maintenance, and consultancy for Hybrid Cloud client environments to support client operations.

  • Knowledge of IT Consulting: Basic understanding of customized project-based services, including Technical Delivery Assessment, installation planning, and account management.

  • Exposure to Data Analytics: Familiarity with tools like Watson Einstein Analytics to drive automation and improve effectiveness of client operations.

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