DirectJobHub
Jobs · OTHR · Illinois

System Services Representative - Chicago, IL

IBM · Chicago, IL · 4 wk ago
HybridOTHRFull-time

Role Overview

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation.

Your Role and Responsibilities

  • Perform On-Site Installation: Install, maintain, and repair non-IBM server products, such as Dell, HP and Lenovo servers, at client sites.

  • Deliver Technical Support: Provide technical assistance, problem determination, and resolution for client issues related to installation, update, configuration, operations, or performance.

  • Execute Services Activities: Conduct Technical Delivery Assessment, installation planning, account management, and other customized project-based services as required.

  • Collaborate with Support Centers: Work with professionals in different support centers and business units to achieve high-quality problem resolutions and ensure client satisfaction.

  • Maintain Technical Certifications: Update Digital Technical Certifications and Soft Skills trainings to provide outstanding IBM service for clients.

Preferred Education and Technical Expertise

  • Technical Diploma Required

  • Exposure to Server Products: Familiarity with non-IBM server products, such as Dell, HP and Lenovo servers, including their installation, maintenance, and repair.

  • Basic Understanding of Operating Systems: Knowledge of operating systems, associated software, and the functions and capabilities of servers.

  • Experience Working with Technical Tools: Familiarity with IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve effectiveness of client operations.

  • Exposure to IT Engineering: Basic understanding of information technology engineering concepts, including installation, customization, operation, recovery, and tuning.

  • Familiarity with Hybrid Cloud Environments: Basic knowledge of Hybrid Cloud client environments and the ability to provide onsite Infrastructure Services, maintenance, and consultancy.

Preferred Technical and Professional Experience

  • Familiarity with IT Service Management: Exposure to IT service management principles and practices, including problem determination, incident management, and service delivery.

  • Knowledge of Cloud Computing: Basic understanding of cloud computing concepts, including hybrid cloud environments and infrastructure services.

  • Exposure to Data Analytics: Familiarity with data analytics tools and techniques, including data analysis and interpretation.

Similar jobs