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Jobs · Information Technology · Pennsylvania

System Reliability & Support Specialist Sr. - Production Support

PNC · Pittsburgh, PA · 1 wk ago
On-siteInformation Technology$86k–$158k/yrFull-time

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have the opportunity to contribute to the company’s success. This role is based in one of PNC's IT Hubs: Pittsburgh, Pennsylvania; Cleveland, Ohio; Denver, Colorado; Phoenix, Arizona, Dallas, Texas, or Birmingham, Alabama. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.

About the role

This is a combined role managing the production health of specific applications and overall support in the Consumer Operations technical team. Responsibilities include understanding the business logic and architecture of assigned applications, scheduling standardized maintenance, generating consistency reports, updating certificates, validating application health during change events, maintaining data security records, and executing business continuity activities.

Responsibilities

  • Monitor, maintain, and support systems and software to ensure stability and compliance with technology standards.
  • Perform maintenance, including installation of patches and upgrades, with an understanding of the production environment and the goal of continuous availability.
  • Detect, resolve, and/or escalate incidents, conducting root cause analysis and implementing corrective actions to prevent recurrence.
  • Monitor systems availability, performance, and capacity against baseline metrics and report trends to support stabilization.
  • Develop in-depth knowledge of supported systems and applications, transferring knowledge to junior staff.
  • Lead application governance, including required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries, and complying with technology standards.

Requirements

PNC employees are expected to demonstrate the following:

  • Customer Focused: Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in business decisions.
  • Managing Risk: Assessing and effectively managing risks associated with business objectives to ensure adherence to PNC’s Enterprise Risk Management Framework.

Qualifications

  • Typically requires a university/college degree with 3+ years of relevant/direct industry experience. Certifications are often desired.
  • In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
  • Preferred skills: Application Development, Architectural Design, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design.
  • Competencies: Analytical Thinking, Application Maintenance, Application Programming Interfaces (APIs), Decision Making and Critical Thinking, IT Environment, IT Incident Management, IT Service Management (ITSM), IT Standards, Procedures & Policies, Packaged Application Integration, Software Reliability Management, System Development Life Cycle, Technical Troubleshooting.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Pay

Base Salary: $86,250.00 – $158,125.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive-eligible, with payment based on company, business, and/or individual performance.

Benefits

PNC offers a comprehensive range of benefits for eligible employees, including:

  • Medical, prescription drug, dental, and vision coverage (with a Health Savings Account feature).
  • Employee and spouse/child life insurance.
  • Short- and long-term disability protection.
  • 401(k) with PNC match, pension, and stock purchase plans.
  • Dependent care reimbursement account.
  • Back-up child/elder care, adoption, surrogacy, and doula reimbursement.
  • Educational assistance, including select fully-paid programs.
  • A robust wellness program with financial incentives.
  • Paid time off, including maternity/parental leave, up to 11 paid holidays, 9 occasional absence days, and 15–25 vacation days per year (depending on career level and years of service).

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