System Reliability & Support Specialist Sr.
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. This role is based in Nashville, Tennessee. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.
About the role
As a Systems Reliability & Support Specialist Sr. within PNC's Site Reliability Center, you will:
- Monitor, maintain, and support systems and software to ensure stability and compliance with technology standards.
- Perform maintenance, including installation of patches and upgrades, with an understanding of the production environment and the goal of continuous availability.
- Detect, resolve, and/or escalate incidents, conducting root cause analysis and implementing corrective actions to prevent recurrence.
- Monitor systems availability, performance, and capacity against baseline metrics and report trends to support stabilization.
- Develop in-depth knowledge of supported systems and applications and transfer that knowledge to more junior staff.
- Lead application governance, including required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries, and complying with technology standards.
PNC employees are expected to be:
- Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Requirements
- Bachelor’s degree or a comparable combination of education, job-specific certification(s), and experience (including military service).
- Typically requires 3+ years of relevant/direct industry experience.
- Certifications are often desired but not required for this role.
Skills
Preferred Skills:
- Application Development
- Business Management
- Customer Solutions
- Design
- Group Problem Solving
- Process Improvements
- Release Management
- Software Solutions
- User Experience (UX) Design
Competencies:
- Analytical Thinking
- Application Maintenance
- Application Programming Interfaces (APIs)
- Decision Making and Critical Thinking
- IT Environment
- IT Incident Management
- IT Service Management (ITSM)
- IT Standards, Procedures & Policies
- Packaged Application Integration
- Software Reliability Management
- System Development Life Cycle
- Technical Troubleshooting
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include:
- Medical/prescription drug coverage (with a Health Savings Account feature), dental, and vision options.
- Employee and spouse/child life insurance.
- Short- and long-term disability protection.
- 401(k) with PNC match, pension, and stock purchase plans.
- Dependent care reimbursement account.
- Back-up child/elder care.
- Adoption, surrogacy, and doula reimbursement.
- Educational assistance, including select programs fully paid.
- A robust wellness program with financial incentives.
Paid time off may include:
- Maternity and/or parental leave.
- Up to 11 paid holidays each year.
- 9 occasional absence days each year, unless otherwise required by law.
- Between 15 to 25 vacation days each year, depending on career level and years of service.
Note: PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.