Sr Production Support Specialist

About the role

Respond to and resolve business queries for Market Risk space. Manage user query mailbox effectively, understand the scope of team's work and ensure timely and appropriate response is provided for all user queries. Respond to and resolve feed and batch support items, Manage alerts and monitoring. Utilize important framework tools such as ITSM, ITRS, JIRA, DynaTrace and Splunk, etc. for both making updates and producing reports. Incident management - provide timely and accurate user notifications as well as managing escalations when needed. Documentation and knowledge management. Follow up and coordinate resolutions with various development teams. Assist with metrics reporting. Coordinate and perform Business Continuity testing and related paperwork. Organize and run meetings independently for issue resolution. Identify scope for automation to reduce manual, repeating tasks.

Location: Plano, Texas, job type: Contract, salary: $54.62 - 64.62 per hour, work hours: 9am to 5pm, education: Bachelors.

Responsibilities

• Respond to and resolve business queries for Market Risk space.
• Manage user query mailbox effectively, understand the scope of team's work and ensure timely and appropriate response is provided for all user queries.
• Respond to and resolve feed and batch support items, Manage alerts and monitoring.
• Utilize important framework tools such as ITSM, ITRS, JIRA, DynaTrace and Splunk, etc. for both making updates and producing reports.
• Incident management - provide timely and accurate user notifications as well as managing escalations when needed.
• Documentation and knowledge management.
• Follow up and coordinate resolutions with various development teams.
• Assist with metrics reporting.
• Coordinate and perform Business Continuity testing and related paperwork.
• Organize and run meetings independently for issue resolution.
• Identify scope for automation to reduce manual, repeating tasks.

Qualifications

• 10+ years of Production Support experience.
• Strong SQL Knowledge.
• Strong UNIX / LINUX knowledge.
• Knowledge of Software Development Life Cycle.
• Working knowledge of ITIL.
• Strong verbal and written communication skills.
• Excellent project and time management skills.
• Ability to work in a multi-regional team.
• Working knowledge of ITRS, DynaTrace and Splunk.
• Working knowledge of Autosys and Bob jobs.
• Python Scripting knowledge.
• Financial industry experience.
• Knowledge of Market Risk.
• Agile methodology.
• Operations exposure with Windows OS.
• Working knowledge with Tableau.

Pay

Salary: $54.62 - 64.62 per hour.

Schedule

Work hours: 9am to 5pm.

Benefits

Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).