System Operator II - Traffic Operations

About the role

This position will work out of our Hawthorne, NY office. Be involved in projects with our Mobility Operations Team and be a part of a growing organization that meets our client’s objectives and solves their challenges.

Responsibilities

• Provide human monitoring and operation of Intelligent Transportation Systems (ITS) devices and other traffic control devices, and take appropriate actions based upon guidance from current and future SOPs.
• Coordinate responses for roadway concerns.
• Dispatch maintenance crews for snow/ice events.
• Enter data for all activities related to incidents, special events, roadway concerns, and call logs.
• Assist in traffic data collection for system performance troubleshooting using manual and automated data collection and surveillance features of the ATMS/ITS and other TMC systems.
• Assist NYSDOT with identifying, troubleshooting, and documenting device failures, establish repair priorities, and issue work orders for repairs of failed devices.
• Receive and respond to notice of roadwork, highway incidents, special event information, incidents and/or situations affecting the Department, requests for assistance (NYSDOT and other), or reports regarding the malfunction or concern for any State-owned equipment, infrastructure or asset.
• Answer phone inquiries and coordinate the Department's response with operational partners and provide them with information on roadway conditions.
• Respond to inquiries about TMC/ITS operations as directed by the State.
• Perform backups of ITS software, archive data records, and generate reports from archived data.
• Exercise responsible and ethical decision-making regarding company funds, resources and conduct and adhere to WSP's Code of Conduct and related policies and procedures.
• Uphold workplace safety and ability to abide by WSP's health, safety and drug/alcohol and harassment policies.

Requirements

• High School diploma.
• 0–2 years of experience with a TMC type facility and/or traffic management.
• Oral and written communication skills.
• Proficiency with MS Office applications, spreadsheets and databases.
• Public, internal and external relations (works well with internal, external and partner groups and individuals).
• Analytical and organizational skills.
• Ability to use digital roadway maps and working knowledge of roadway elements.
• Capable of working well with co-workers and NYSDOT staff.
• Must have the ability to maintain significant schedule flexibility to ensure consistency of HVTMC operations.
• Must successfully pass a NYSP Criminal History Background Check.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Retirement savings.
• Paid sick leave.
• Paid vacation (or other personal time).
• Paid parental leave.
• Paid time off for bereavement, voting, and/or attendance at naturalization proceedings.

Pay

Expected compensation: $27/hr.