System Manager (On-Site Phoenix, AZ)

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property, and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.

The CMSO Software Enterprise Operations Organization specializes in delivering cutting-edge software solutions to the public safety sector. We provide innovative technology, expertise, and tools to help customers achieve their mission-critical objectives, including Computer Aided Dispatch, Records Management Systems, Jail Management Systems, and Mobile Data Computing.

About the role

This pivotal role as a Motorola Solutions System Manager oversees the PremierOne Records Management System exclusively for the Phoenix Police Department (PhoenixPD), the nation's second-largest police agency and a key partner of Motorola Solutions. Located on-site with the Phoenix PD, the System Manager functions as a liaison between the Phoenix PD customer and Motorola Solutions' support division. This is an on-site position working at the Phoenix Police Department's administration building in Phoenix, Arizona.

Responsibilities

• Provide regular and frequent communication to requestors of assigned work orders; ensure requestor is fully advised as to the progress or delay of their work order.
• Take proactive measures to identify and improve internal efficiencies and grow knowledge of the customer processes; remain current on best practices and market trends.
• Manage customer RMS systems, associated services, and interfaces; proficiency in basic network, infrastructure, and MSSQL database operations is crucial.
• Cultivate constructive relationships with the Phoenix PD, proactively address issues, and ensure adherence to operational protocols upholding deliverable tasks within the customer's master service agreement and maintenance contract.
• Troubleshoot application system issues including hardware, network, and third-party components.
• Function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.

Requirements

• 3+ years of Public Safety Applications experience.
• Experience working with or deploying hardware and software solutions.
• Experience creating positive working relationships with customers and application end users.
• Excellent verbal and written communication skills.
• Comfortable working both alone and in a team environment.
• Self-motivated with the ability to manage workload with minimal oversight.
• Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills).
• Experience with Public Safety Applications including CAD & RMS.
• Experience with Virtualization software.
• Experience with firewalls and routers; Fortigate preferred.
• Familiarity with SQL, XML, .NET.
• High School diploma, Bachelor's degree in General Studies, or Engineering, IT, or Technology.
• Must be able to obtain a background clearance as required by our government customers; this position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and requires successfully passing a stringent fingerprint background check.
• Legal authorization to work in the U.S. indefinitely is required; employer work permit sponsorship is not available for this position.
• Travel requirements: under 10%.

Preferred Qualifications

• Motorola PremierOne RMS Experience or comparable RMS applications.
• Proficiency in NIBRS incident base reporting.
• Experience with Microsoft SQL Server, ODBC, and Ops Manager (SCOM).
• Experienced with Network Load Balancing (NLB) and Clustering.
• Experience with hardware blades and Storage Area Networks (SAN); HP preferred.

Pay

Target base salary range: $100,000 - $110,000 USD. Pay within this range varies and depends on job-related knowledge, skills, and experience.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave