System Engineer-II

About the Role

We are looking for an experienced Systems Engineer II to join our IT team. This role is responsible for managing and supporting enterprise-level Citrix, Windows, and VMware environments, providing L2/L3 support across a 24x7 operational setup. The ideal candidate will also own end-user lifecycle management and IT service tracking through Jira.

Responsibilities

• Execute end-user onboarding and offboarding processes including account provisioning/de-provisioning, device setup, access management, and license assignment across all platform
• Manage user lifecycle across AD, Azure AD, Google Workspace, and other enterprise tools ensuring timely access changes per HR trigger
• Track, manage, and update IT service requests using Jira — including ticket creation, assignment, status updates, sprint tracking, and closure within defined SLA
• Manage IT infrastructure service request
• Perform backup of all systems and network device
• Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
• Hands-on experience with network switching concepts and configuration
• Understanding of LAN/WAN architecture, routing, and basic firewall concept
• Hands-on experience with Meraki devices and environment
• Administering Active Directory services, Windows Utility servers
• Full proven knowledge DFS, Terminal Servers, Hyper V, Internet Information Server System Center Operations Manager (SCOM), and file server
• Create accounts, troubleshoot, configure active directory, level 2 & 3 support for help desk
• Citrix server environment Management and troubleshoot issue
• Full proven knowledge of Citrix XenDesktop7
• Knowledge of DNS, DHCP, Certificate Authority and RADIUS servers
• Experience in Installing, Configuring, troubleshooting and supporting XenDesktop7
• The engineer has knowledge about hosted shared desktops, (non) persistent VDI machines.

Requirements

• Must have 3+ Years of System Engineer experience in providing L2/L3 level support
• Ensure timely resolution of IT requests within SLA, maintain asset inventory accuracy, and manage seamless onboarding/offboarding
• Manage day-to-day IT operations ensuring maximum uptime, patch compliance, and proactive incident management with RCA for recurring issues
• Manage user access across AD, Azure AD, and Google Workspace with timely provisioning, periodic access reviews, and least-privilege enforcement
• Ensure complete monitoring coverage of critical systems, timely alert response, and regular performance reporting to management
• Own L2/L3 escalations, ensure timely resolution within SLA, and maintain RCA documentation and updated SOPs for critical infrastructure
• Maintain high availability of VDI environments, manage application escalations within SLA, and keep capacity and configuration documentation up to date.

Qualifications

• Must have a bachelor's degree in Computer Science, Information Technology, or a related field
• Proven experience in managing and supporting enterprise-level Citrix, Windows, and VMware environments
• Experience with Jira for IT service management
• Strong hands-on experience with network switching and configuration
• Knowledge of Active Directory, DNS, DHCP, and RADIUS
• Experience with Citrix XenDesktop7 and hosted shared desktops

Skills

• Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
• Network switching concepts and configuration
• LAN/WAN architecture, routing, and basic firewall concept
• Meraki devices and environment
• Active Directory services, Windows Utility servers
• DFS, Terminal Servers, Hyper V, Internet Information Server System Center Operations Manager (SCOM), and file server
• Citrix XenDesktop7
• DNS, DHCP, Certificate Authority and RADIUS servers
• Installing, Configuring, troubleshooting and supporting XenDesktop7
• Hosted shared desktops, (non) persistent VDI machines

Benefits

• Generous Paid Time Off: Recharge and relax with 20 days of fixed time off per year, in addition to company holidays
• Best-in-Class Parental Leave: Spend quality time with your growing family
• Recognition & Rewards: Celebrate wins—big and small
• Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance
• Optional perks include discounted legal aid and pet insurance

Pay

We offer competitive benefits to set you up for success in and outside of work.

Schedule

Not specified