System Engineer (Direct Hire, On-site 5x's/week)
Top Skills
- 5-10 years of Strong System Engineering skills with experience in Microsoft Windows Server and Active Directory
- Windows Server/Active Directory — group policies + Windows Server
- VMware
- Scripting/Automation (falls in between top skills and nice-to-haves)
Position Summary
The Level 3 Senior Engineer is a Senior technical leader within the Service Delivery organization responsible for supporting daily operations, resolving complex technical issues, and serving as the highest escalation point for service-related incidents on that team. This role provides advanced technical expertise across client environments while partnering closely with Service Desk, Client Experience, Solutions, and Security teams to maintain exceptional service levels and client satisfaction. The primary focus of the position is ensuring operational stability, reducing downtime, preventing recurring issues, and supporting the successful delivery of managed services. The Level 3 Senior Engineer acts as a technical mentor for Level 1 and Level 2 team members, drives continuous service improvement initiatives, and serves as a trusted advisor during critical technical situations.
Primary Responsibilities
- Serve as the primary escalation point for complex client issues that cannot be resolved by Level 1 or Level 2 technicians
- Troubleshoot and resolve advanced infrastructure, cloud, networking, security, and application issues
- Lead technical investigations involving recurring, high-impact, or business-critical incidents
- Coordinate with vendors, software providers, and third-party support organizations when necessary
- Participate in major incident response and restoration activities
- Perform root cause analysis and develop corrective actions to prevent future occurrences
Additional Skills & Qualifications
- Experience in Network Administration including DNS, DHCP, TCP/IP, and firewalls (secondary to Systems Engineering skills)
- Relevant certifications such as Microsoft Certified Systems Administrator (MCSA) or CompTIA A+ are a plus
- MSP experience is not necessary, but always helpful
- Prior manufacturing experience would be a key asset
Job Type & Location
This is a Permanent position based out of Grand Haven, MI.
Pay and Benefits
The pay range for this position is $80,000.00 - $110,000.00/yr. Competitive benefits include medical, dental, vision, retirement, and cell phone reimbursement.
Workplace Type
This is a fully onsite position in Grand Haven, MI.