System Engineer

About the role

Join a dynamic aviation technology team supporting mission-critical radio communications systems that keep operations running smoothly across the enterprise. This role offers hands-on work with radio infrastructure, troubleshooting, system support, and project coordination in a fast-paced environment with on-site and on-call responsibilities.

Responsibilities

• Support the design, testing, implementation, and ongoing maintenance of radio communications platforms and related systems.
• Provide technical assistance for voice, data network, and radio communication environments across the organization.
• Monitor system performance, investigate issues, and perform root cause analysis to help restore service quickly and prevent repeat problems.
• Install, configure, troubleshoot, and document hardware, software, and operating system changes related to radio systems.
• Assist with lifecycle planning, system upgrades, releases, and environment changes while minimizing operational impact.
• Coordinate with internal teams and external service providers to support platform reliability and availability.
• Document service tickets, inventory, equipment updates, project plans, and technical standards as needed.
• Help define project scope, develop resource plans, assess risks, and track deliverables through completion.
• Support radio communications infrastructure installation, maintenance, and performance monitoring.
• Participate in on-site and on-call support, including occasional travel as required.
• Perform facilities-related tasks as needed and be able to lift and move equipment up to 75 lbs.

Requirements

• 2-4 years of experience in a related technical support, engineering, or systems role.
• Associate’s degree, industry certification, or equivalent applicable experience in IT or a related field.
• Working knowledge of radio communications systems, including HF, VHF, UHF, trunked radio, repeaters, mobile units, base stations, and portable radios.
• Experience supporting integrated radio communications console systems.
• Understanding of RF communications system design and interference troubleshooting.
• Knowledge of airline air-to-ground and ground-to-ground communications systems.
• Ability to support radio-telephony systems and emergency airline radio operations.
• Working knowledge of data communications, network systems, servers, databases, and PC operations.
• Strong problem-solving skills and the ability to work through technical issues methodically.
• Clear communication skills, with the ability to work effectively across teams and with vendors.
• Comfort with project planning, documentation, and tracking multiple tasks or priorities.
• Proficiency with Microsoft Office tools such as Word, Excel, Visio, Access, Project, and PowerPoint.

Preferred Skills

• Previous airline experience.
• Knowledge of airline communications, flight operations, ground operations, or technical operations.
• Experience working with radio communication vendors and managing vendor relationships.
• Familiarity with FCC and FAA regulations related to radio communications.
• FCC general radio license.
• Project management experience involving RFI, RFP, and RFQ processes.
• Experience with project management software tools.
• Manpower planning and tracking experience.
• Familiarity with Local Exchange Carriers and AT&T-related processes.
• Ability to contribute to facilities maintenance activities when needed.