System Engineer

This is a site reliability engineering role in the Service Health Platforms team, responsible for the operation of enterprise network observability platforms that consist of commercially available platforms and internally developed systems that ingest network telemetry. The data ingested by these systems provide the foundation for tools used by our network engineers to operate more efficiently in the context of Company's scale.

Responsibilities

• Administer and operate Windows and Linux VMs hosted in Azure to ensure they remain compliant with security and configuration standards.
• Maintain network observability platforms including syslog-ng and trapd by performing upgrades, patching, capacity planning, and authoring rules using regular expressions.
• Provide additional support for IBM SevOne Network Performance Manager and Broadcom AppNeta observability platforms.
• Manage assigned projects and program components to deliver services in accordance with established objectives.
• Identify and automate tasks with Bash, PowerShell, or Python.
• Troubleshoot complex network observability configurations, software applications, and operating systems through regular maintenance.
• Deploy, configure, and manage cloud services on platforms like Azure, ensuring scalability, reliability, and cost-effectiveness.
• Implement DevOps practices and tools, including CI/CD pipelines and infrastructure as code, to automate and streamline development and deployment processes.
• Perform BCDR failover testing where appropriate.
• Participate in on-call rotation (DRI).

Requirements

• Bachelor's degree in a technical field such as computer science, computer engineering, or related field; or equivalent experience.
• 5-7 years of enterprise experience in an IT systems, network, or site reliability engineering role.
• Strong understanding of network observability, including SNMP, SNMP Traps, NetFlow, and gNMI.
• Hands-on experience with cloud platforms such as Azure or similar.
• Strong understanding of enterprise networking protocols.
• Experience with system capacity and planning, as well as functional configuration and audit.
• Experience with system planning and capacity tools and analyses.

Preferred Qualifications

• Proficiency in automating tasks using Bash, PowerShell, or Python; proficient with regular expressions.
• Experience with IBM SevOne and/or Broadcom AppNeta or similar observability platforms.
• Experience with various source control platforms.
• Working knowledge of Ansible and playbooks.
• Intermediate knowledge of data retrieval languages such as KQL and T-SQL.
• Experience and exposure to commercially available AI platforms.

Pay

$65.00 - $70.00/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law.

Benefits

• Medical, dental, and vision benefits.
• Health savings accounts with qualified medical plan enrollment.
• 10 paid days off, 3 days paid bereavement leave.
• 401(k) plan participation with employer match.
• Life and disability insurance.
• Commuter benefits.
• Dependent care flexible spending account.
• Accident insurance, critical illness insurance, hospital indemnity insurance.
• Accommodations and reimbursement for work travel.
• Discretionary performance or recognition bonus.
• Sick leave and mobile phone reimbursement provided based on state or local law.