System Development Engineer macOS, Client Engineering

Troubleshooting and Responsibilities

Troubleshoot and solve issues in a globally scaled enterprise environment
macOS client management — patching, OS updates, configuration profile deployments, and MDM policy enforcement
Maintain client management service infrastructure hosted in AWS
Contribute to automation efforts with a primary focus on the macOS client fleet

Key Job Responsibilities

• macOS Platform Expertise
• Deep understanding of macOS internals — launchd, system extensions, kernel extensions (kexts), APFS, Gatekeeper, XProtect, TCC (Transparency, Consent & Control)
• Proficiency with Apple's security frameworks — Secure Boot, System Integrity Protection (SIP), notarization, code signing, and Endpoint Security framework
• Experience with macOS upgrade lifecycle management (major OS migrations at fleet scale)
• MDM & Fleet Management Tools
• Hands-on experience with Jamf Pro (or similar MDM: Kandji, Mosyle, Fleet)
• Proficiency with Apple Business Manager (ABM), Automated Device Enrollment (ADE), and Volume Purchase Program (VPP)
• Configuration Profile creation and management (.mobileconfig, MDM payloads)
• Experience with DEPNotify, Setup Assistant customization, and zero-touch deployment workflows

Qualifications

• 5+ years of administrative experience in networking, storage systems, operating systems and hands-on systems engineering experience
• 2+ years of non-internship professional software development experience
• 1+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
• Knowledge of systems engineering fundamentals (networking, storage, operating systems)
• Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby

Preferred Qualifications

• Experience with PowerShell (preferred), Python, Ruby, or Java
• Experience working in an Agile environment using the Scrum methodology

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.