System Analyst - L1

Key Responsibilities

• Support IT systems, applications, business processes, and technology initiatives across assigned business areas.
• Aid in gathering, documenting, and validating business and technical requirements.
• Partner with business users and IT teams to understand system needs, process gaps, reporting needs, and operational challenges.
• Help analyze current-state workflows and recommend improvements to enhance efficiency, usability, data quality, and system performance.
• Support testing activities, including test case development, user acceptance testing, defect tracking, and issue validation.
• Aid in troubleshooting system issues, documenting root causes, and coordinating resolution with technical teams.
• Create and maintain documentation such as process flows, requirements documents, user guides, data mapping, system notes, and support materials.
• Support reporting, dashboards, data analysis, and business insights as needed.
• Aid in system enhancements, upgrades, integrations, deployments, and production support activities.
• Participate in project meetings, document decisions, track action items, and provide status updates to project teams.
• Collaborate with cross-functional teams, including business operations, IT, data, infrastructure, application development, security, and vendor partners.
• Learn organizational systems, standards, tools, and processes while building technical and business analysis capability.

Required Qualifications

• Bachelor’s or master’s degree in information systems, computer science, business analytics, data analytics, engineering, technology management, or a related field.
• Completion of an internship, graduate program, rotational program, academic project, or early-career work experience in IT, systems analysis, business analysis, data analytics, application support, or technology project support.
• Strong analytical and problem-solving skills with the ability to understand business processes and system functionality.
• Ability to gather requirements, ask good questions, document findings, and translate business needs into clear technical or functional notes.
• Exposure to systems analysis, business process analysis, application support, data analysis, testing, or project coordination.
• Basic understanding of databases, SQL, reporting tools, APIs, integrations, cloud platforms, or enterprise applications.
• Ability to support testing, troubleshooting, documentation, and user support activities.
• Strong written and verbal communication skills.
• Ability to work with both technical and non-technical stakeholders.
• Strong attention to detail, follow-through, organization, and willingness to learn.
• Ability to work in a team environment and adapt to changing business and technology priorities.

Preferred Qualifications

• Experience or academic exposure to automotive, manufacturing, supply chain, customer experience, connected vehicle, mobility, or enterprise IT environments.
• Exposure to tools such as Jira, Confluence, ServiceNow, SharePoint, Excel, Power BI, Tableau, SQL, Python, or similar.
• Experience supporting Voice of the Customer, customer data, product quality, operations, business reporting, or process improvement initiatives.
• Familiarity with Agile, SDLC, UAT, defect management, change management, or IT service management concepts.
• Exposure to cloud platforms, data pipelines, analytics platforms, enterprise applications, or integration projects.
• Experience working in a structured corporate, consulting, internship, or rotational program environment.

Ideal Candidate Profile

The ideal candidate is an early-career IT professional who has completed a recent graduate, internship, or rotational technology program and is ready to transition into a full-time IT Systems Analyst role. This person should be curious, analytical, organized, and comfortable working between business and technical teams. A strong fit will be able to learn systems quickly, document requirements clearly, support testing and troubleshooting, communicate well with stakeholders, and help project teams move work forward. The candidate does not need to be a senior technical expert, but should have a solid foundation in IT, data, systems, business analysis, and problem-solving.

Relevant Skill Areas

• IT Systems Analysis
• Business Requirements Gathering
• Application Support
• Data Analysis
• SQL / Reporting
• Testing / UAT Support
• Defect Tracking
• Troubleshooting
• Process Improvement
• Project Coordination
• Stakeholder Communication
• Agile / SDLC
• Exposure to Automotive / Enterprise IT
• Voice of the Customer or Customer Experience Analytics

What Makes HTC A Great Place To Build Your Future

• Collaborate with experts, work alongside clients, and be part of high-performing teams driving success together.
• Have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
• Access to a comprehensive benefits package including Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
• Work in a workplace free from discrimination and harassment, where every employee is treated with dignity and respect.
• Commitment to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect.
• Equal Opportunity Employer and proud National Minority Supplier.
• Foster an environment where everyone feels valued, included, and respected.

About the Role

This role is designed for a recent graduate or early-career professional who has completed an IT, analytics, business systems, or technology-focused graduate program and is ready to grow into a full-time systems analyst role.

Schedule

Full-time position.

Benefits

Comprehensive benefits package including Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Pay

Negotiable based on experience and qualifications.

Contact Information

To apply, please visit our careers page at [Insert URL]. For more information about HTC Global Services, please contact [Contact Information].