System Analyst - Enterprise Collaboration

About the role

You are responsible for the design, administration, support, and continuous improvement of Roehl Transport's enterprise collaboration and communications platforms. You serve as the primary technical resource for voice, video, messaging, and contact center technologies that enable employees, drivers, customers, and business partners to connect and collaborate effectively.

Responsibilities

• Manage and support enterprise communication platforms including Webex Calling, Webex Contact Center, Microsoft Teams Meetings, Teams Chat, and related voice and collaboration technologies.
• Work closely with business stakeholders, vendors, and IT teams to implement new capabilities, troubleshoot service issues, improve user adoption, and ensure reliable communication services across the organization.
• Maintain platform performance, manage technology upgrades, support integrations, document processes, and drive continuous improvement initiatives that enhance the employee and customer communication experience.
• Provide technical leadership for collaboration technologies and help shape Roehl's communication strategy as business needs evolve.

Requirements

• Bachelor's degree in Information Technology or equivalent experience supporting enterprise collaboration and communications platforms.
• Experience administering and supporting enterprise communication and collaboration technologies.
• Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve complex voice, video, messaging, and contact center issues.
• Experience working with vendors and service providers to resolve technical issues and implement new functionality.
• Experience analyzing usage trends, platform performance, and service reliability metrics to drive continuous improvement.
• Experience creating and maintaining technical documentation, user guides, and operational procedures.
• Knowledge of change management, service management, and incident management processes.
• Detail knowledge and experience with Cisco Webex Calling, Cisco Webex Contact Center, Microsoft Teams Meetings, Teams Chat and Collaboration, Microsoft Teams Administration, Voice and Unified Communications Technologies, Contact Center Call Routing and Reporting, VoIP Systems and Telephony Services, Call Flows, Auto Attendants, and Hunt Groups, Microsoft 365 Collaboration Services, Audio and Video Conferencing Technologies, Mobile Device Collaboration Solutions, User Adoption and End User Training, Vendor Management and Technical Escalation Processes, Collaboration Platform Security and Compliance Controls.

Preferred Skills

• Experience leading collaboration platform migrations and modernization initiatives.
• Experience integrating collaboration platforms with business applications and workflows.
• Knowledge of Microsoft Entra ID (Azure AD) and identity management concepts.
• Experience supporting conference room and meeting room technologies.
• Understanding of network fundamentals impacting voice and video quality, including QoS, latency, and bandwidth considerations.
• Experience using reporting and analytics tools to evaluate platform adoption and service performance.

Benefits

The company offers a competitive salary, variable compensation bonus, medical, dental, 401k, profit sharing, and paid time off. Additionally, there is 100% tuition reimbursement for further education.

Pay

Competitive salary with variable compensation bonus.

Schedule

Ready to start as soon as you can.

Company

Roehl Transport was founded in 1962 and has grown to become one of the largest, most progressive, and safest transportation and logistics companies in the nation. Roehl is family-owned and headquartered in Marshfield, Wisconsin with offices in Appleton, WI; Chicago, IL; Atlanta, GA; Phoenix, AZ; and Dallas, TX. Roehl provides truckload service throughout the United States and Canada, serving over 8,800 customers and recognized brands. Roehl has earned numerous distinctions including safety honors and advanced operation technologies leadership. Roehl is committed to its core values of efficiency, timely service, quality, courtesy, reliability, and safety. The company offers various career paths and professional development opportunities.