Enterprise Systems Analyst

Job Responsibilities

• Collecting and analyzing information from system users to formulate the scope and objectives of the system to meet business outcomes.
• Documenting business processes and gaining alignment across business groups.
• Working closely with business stakeholders to develop and deliver training and maintain application documentation.
• Developing use cases, business scenarios, and/or demos; planning and coordinating testing and providing end user support.
• Creating and maintaining dashboards and reports.

Qualifications

• Education: Bachelor's degree in an engineering discipline or equivalent experience.
• Experience: 4+ or more years of experience in the following:
  • Experience in use of Windchill PLM 12, PDMLink, MPMLink, SUMA and PTC's product suite.
  • Experience with data and system management such as data imports/exports, in-app business support via validations and problem analysis of data and configurations.
  • Excellent customer interfacing to coordinate requirements, status updates, enhancements, Experience with Agile/Scrum and ITIL methodologies, and tools such as Jira or ServiceNow.
  • Experience developing and delivering end user training.
  • SIT and UAT Testing experience, deployment, and go-live support.
  • Experience working remotely.

Preferred Qualifications

• Customizations of ACLs, Lifecycles, Workflows, InfoTasks, Webjects, OIRs, actions/action-models.
• Understanding of BOM Structures.
• Experience in using ProjectLink Certification PTC Windchill Business Administration SCRUM Certification.