System Analyst, eClinicalWorks (eCW)

Title

eClinicalWorks (eCW) System Analyst Position Overview

About the Role

The eClinicalWorks (eCW) System Analyst manages healthcare technology projects, ensuring they support organizational goals, comply with regulations, and are delivered on schedule. This role implements, optimizes, and supports the eCW EHR system while collaborating with clinical, operational, and revenue cycle teams to improve workflows and maintain compliance.

Responsibilities

• Configure, build, and maintain eClinicalWorks (eCW) modules including ambulatory workflows, order sets, templates, smart forms, and clinical documentation tools.
• Optimize workflows to enhance provider efficiency, increase patient throughput, and improve documentation quality.
• Lead and support eCW implementations, upgrades, and enhancements.
• Collaborate with stakeholders for requirements gathering, testing, and go-live support.
• Manage system changes using structured change management processes.
• Act as a liaison between technical teams and clinical users.
• Provide Tier 2/3 support for eCW-related issues.
• Troubleshoot system, interface, and workflow issues.
• Support integrations with labs, radiology, pharmacies, and third-party systems such as telehealth, billing, and patient engagement tools.
• Develop and maintain reports using eCW reporting tools.
• Ensure data integrity, accuracy, and consistency.
• Support quality reporting, regulatory compliance, and operational analytics.

Requirements

• Bachelor’s degree in healthcare IT, Information Systems, or related field.
• 3-5+ years of experience supporting eClinicalWorks (eCW).
• Strong understanding of Clinical workflows.
• Ambulatory EHR systems familiarity.
• eClinicalWorks certification (preferred).
• Experience with HL7 interfaces / API integrations.
• Familiarity with revenue cycle workflows.
• Telehealth and patient engagement tools experience.
• Knowledge of regulatory programs (MIPS, HEDIS, etc.).

Preferred Qualifications

• eClinicalWorks certification (preferred).
• Experience with HL7 interfaces / API integrations.
• Familiarity with revenue cycle workflows.
• Telehealth and patient engagement tools experience.
• Knowledge of regulatory programs (MIPS, HEDIS, etc.).

Additional Skills And Experience

• Proven experience managing cross-functional teams and vendor relationships.
• Demonstrated ability to lead and collaborate with diverse teams as well as manage vendor interactions effectively.
• Excellent organizational, problem-solving, and multitasking skills.
• Proficiency with project management tools (MS Project, Smartsheet, Jira, Asana) and documentation tools (Confluence, Visio).
• Skilled in using modern technology platforms for project tracking and documentation.
• Exceptional communication skills with the ability to tailor messaging for clinical, technical, and executive audiences.
• Capable of adapting communication style to effectively engage and inform various stakeholders.

Qualifications

• Bachelor’s degree in healthcare administration, Information Technology, Business Management, or related field.
• PMP, CSM, or equivalent project management certification.
• Experience with healthcare data analytics and reporting.
• Familiarity with Agile, Waterfall, and hybrid project methodologies.

Benefits

Essen Healthcare is an equal opportunity employer. We value diversity and are committed to creating an inclusive and supportive work environment for all employees.