System Analyst, eClinicalWorks (eCW)

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high‑quality, compassionate care to some of the state’s most vulnerable and underserved residents. Founded in 1999, the organization has grown from a single primary‑care office into a network of 50+ locations offering urgent care, primary care and specialty services—including women’s health, endocrinology, and psychiatry—as well as nursing‑home support, care management, and in‑home care through the Essen House Calls program. Guided by a Population Health model, more than 500 providers deliver care in‑person, at home, or via telehealth.

Position Overview

The eClinicalWorks (eCW) System Analyst manages healthcare‑technology projects, ensuring they support organizational goals, comply with regulations, and are delivered on schedule. This role implements, optimizes, and supports the eCW EHR system while collaborating with clinical, operational, and revenue‑cycle teams to improve workflows and maintain compliance.

Responsibilities

• System Configuration & Optimization: Configure, build, and maintain eCW modules—including ambulatory workflows, order sets, templates, smart forms, and clinical documentation tools. Optimize workflows to enhance provider efficiency, increase patient throughput, and improve documentation quality.
• Implementation & Upgrades: Lead and support eCW implementations, upgrades, and enhancements. Coordinate stakeholder requirements gathering, testing, and go‑live support. Manage system changes using structured change‑management processes.
• User Support & Training: Provide Tier 2/3 support for eCW‑related issues, troubleshooting system, interface, and workflow problems.
• Integration & Interoperability: Support integrations with labs, radiology, pharmacies, and third‑party systems such as telehealth, billing, and patient‑engagement tools. Work with APIs, HL7 interfaces, and data‑exchange processes.
• Data & Reporting: Develop and maintain reports using eCW reporting tools. Ensure data integrity, accuracy, and consistency. Support quality reporting, regulatory compliance, and operational analytics.
• Collaboration: Work closely with providers, clinical leadership, revenue‑cycle teams, and IT infrastructure/integration teams, acting as a liaison between technical teams and clinical users.

Required Qualifications

• Bachelor’s degree in healthcare IT, Information Systems, or a related field.
• 3–5+ years of experience supporting eClinicalWorks (eCW), demonstrating proficiency in support, troubleshooting, and optimization.
• Strong understanding of clinical workflows.
• Familiarity with ambulatory EHR systems.

Preferred Qualifications

• eClinicalWorks certification.
• Experience with HL7 interfaces or API integrations.
• Knowledge of revenue‑cycle workflows.
• Experience with telehealth and patient‑engagement tools.
• Understanding of regulatory programs such as MIPS, HEDIS, etc.

Additional Skills and Experience

• Proven experience managing cross‑functional teams and vendor relationships.
• Excellent organizational, problem‑solving, and multitasking abilities.
• Proficiency with project‑management tools (MS Project, Smartsheet, Jira, Asana) and documentation tools (Confluence, Visio).
• Exceptional communication skills, with the ability to tailor messaging for clinical, technical, and executive audiences.

Education

• Bachelor’s degree in healthcare administration, Information Technology, Business Management, or a related field.
• PMP, CSM, or equivalent project‑management certification.
• Experience with healthcare data analytics and reporting.
• Familiarity with Agile, Waterfall, and hybrid project methodologies.

Compensation

$90,000 base salary plus up to a 10 % annual performance‑based bonus.