System Administrator with Security Clearance
About the role
The Level 2 System Administrator (SA) shall possess the following capabilities:
Responsibilities
- Provide support for implementation, troubleshooting and maintenance of IT systems
- Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
- Manage the daily activities of configuration and operation of IT systems
- Provide assistance to users in accessing and using IT systems
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provide support for the escalation and communication of status to agency management and internal customers
- Optimize system operations and resource utilization, and perform system capacity analysis and planning
- Provide in-depth experience in trouble-shooting IT systems
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process
- Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
Requirements
Education & Related Experience:
- Bachelor and 10 years or High School and 15 years, IAT level II Cert is required
Qualifications
Not specified
Skills
Not specified
Benefits
Adventure offers a comprehensive benefits package that includes:
- Health, Dental, and Vision coverage
- 401(k) with 8% matching
- Adventure-paid Life, Short-, and Long-Term Disability insurances
- Generous PTO, Holiday, and Emergency Leave
- Professional development & tuition
Pay
$115,000-$130,000
Schedule
40 hours is the standard workweek. Some programs may allow additional hours to be worked as needed. A limited number of programs have on-call requirements where compensation is provided for being engaged to wait. In all circumstances, technical employees will be paid for all time worked.
Overtime
A limited number of programs have on-call requirements where compensation is provided for being engaged to wait. In all circumstances, technical employees will be paid for all time worked.
Bonus
All billable employees are eligible to earn quarterly bonuses that are based on the number of hours worked for that period. This hourly requirement is roughly 92% of hours available to bill in a given quarter. Quarterly Hours Bonuses are paid out on the same payroll as the time worked in that prior quarter (typically 21 days after the quarter ends.)