System Administrator WFM Scheduling

About the role

This position involves creating, editing, maintaining, and publishing schedules for designated departments within the electronic scheduling system. It also includes collaborating with department managers and operational leadership to manage staffing schedules and addressing various staffing needs.

Responsibilities

• Create, edit, maintain, and publish schedules for designated departments within the electronic scheduling system in accordance with agency policies, procedures, staffing requirements, and established guidelines.
• Collaborate with department managers and operational leadership to maintain accurate staffing schedules and address open shifts, schedule changes, employee availability, planned and unplanned vacancies, and other staffing needs within assigned areas.
• Serve as a subject matter expert for the agency’s workforce management, scheduling, and timekeeping systems, providing guidance and technical support to system users across the agency.
• Administer and maintain system configuration, scheduling structures, employee assignments, access, workflows, and other system components necessary to support agency operations.
• Collaborate with system vendors and internal stakeholders to troubleshoot system issues, identify root causes, evaluate existing workflows, and implement system enhancements or process improvements that increase efficiency, accuracy, consistency, and usability.
• Participate in cross-functional projects and agency initiatives related to workforce management systems, including system development, testing, implementation, upgrades, and process improvement.
• Develop and maintain standardized system procedures, documentation, reference materials, and training resources to promote consistent system use across the agency.
• Maintain system functionality and data integrity to identify recurring issues, configuration concerns, trends, and opportunities for improvement.
• Collaborate with Payroll and Human Resources to identify and resolve workforce management system issues affecting employee records, scheduling, timekeeping, and payroll accuracy.
• Support agency initiatives involving temporary and contract labor, including resource allocation, system access, scheduling, timekeeping, testing, and process development.
• Partner with operational and scheduling leadership across agency divisions to provide system-level support and solutions while designated leadership retains responsibility for daily staffing and operational decision-making.
• Perform other related duties as assigned.
• Assistance in training on the system for new staff.

Qualifications

• Education: Associate of Arts degree from an accredited college or university in special education or related field, with emphasis in the area of Education Psychology, Social Science or related field.
• Work Experience: Demonstrated experience with workforce management, scheduling, timekeeping, or related systems, including hands-on experience with system support, troubleshooting, and process improvement.