System Administrator Level 2 (Infrastructure Security)

Overview

Join our team as a System Administrator and become the backbone of our technology operations. In this role, you’ll support the deployment, troubleshooting, and optimization of critical IT systems that keep our mission running. You’ll manage and maintain servers, networks, storage, user environments, and enterprise applications, ensuring everything stays secure, stable, and high-performing.

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide assistance to users in accessing and using IT systems.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers.
• Optimize system operations and resource utilization, and perform system capacity analysis and planning.
• Provide in-depth experience in trouble-shooting IT systems.
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process.

Qualifications

• Required Education & Years of Experience: Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree. Ten (10) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Required Skills: Three years of experience installing, configuring, maintaining, troubleshooting, and using system security tools, including container security, virtual machine security, security boundary enforcement, configuration management, and security reporting tools. Three years of experience working with ELK, Tripwire, VMware, and the Red Hat SELinux security tool suite is strongly preferred.