System Administrator, L4, Re:Cycle Reverse Logistics

Key job responsibilities

• Managing user accounts and system configurations to meet evolving business requirements, such as onboarding new users, launching new sort capabilities, or creating new sort security controls.
• Acting as operations point of contact to document, root cause, and resolve system and cross-service integration incidents.
• Maintaining system ticket queue and providing regular status updates to users and leaders tracking system incidents.
• Monitoring system KPIs, integration audit logs, and team metrics to identify and resolve security and operational risks from within the system.
• Collaborating with operation leaders, peers, and provider to drive continuous improvements for our users.
• Auditing system data, maintaining data hygiene and related reporting to keep us compliant to our commitment of zero data defects.
• Executing user acceptance test cycles for upcoming solutions and enhancements, documenting findings and holding a high bar for delivery against expectations.
• Advocating on behalf of the user by documenting problem statements, solutions, and impacts for design reviews and planning cycles.

About the team

The RRL Ops Int team develops and administers organizational processes, programs, and warehouse management, inventory allocation, and sales systems used by 400+ operators across five global facilities, enabling safe, secure, and repeatable processes that provide end-to-end asset traceability and value-add services for used server and networking electronics. The team includes System Administrators, Vendor/Senior Product Managers, Data Stewards, Data Product Managers, and Global Process Owners and Program Managers, who collectively maintain system configurations, drive software improvements, ensure data accuracy, develop reporting capabilities, and govern warehouse operations and asset handling.

Basic Qualifications

• Bachelor's degree in Computer Science or other technical degree or related experience
• 2+ years of experience supporting software configuration/administration, software development/implementation, or continuous operational improvement for a warehousing, manufacturing, data center, or reverse logistics environment
• 2+ years of experience using Microsoft Office tools (Excel, Word, etc.)
• 1+ years of experience using warehouse management and/or inventory control systems

Preferred Qualifications

• Proven track record for improving metrics and performance to SLA
• Strong verbal and written communication skills
• Familiarity with data mining and visualization tools (SQL, Tableau, etc.)
• Experience in AWS platforms, (S3, RedShift, etc.)
• Experience managing a 3rd party vendor
• Experience using programming languages (Java, HTML, etc.)