Systems Support Engineer, Reverse Recycle Logistics

Key job responsibilities

• Provide frontline technical support to manufacturing and operations teams by troubleshooting complex tester, hardware, and system-level failures impacting production throughput
• Own daily ticket queue management, prioritizing operationally critical issues to ensure timely resolution and minimal business disruption
• Perform deep technical troubleshooting of production test systems, identifying root causes across hardware, software, networking, and infrastructure dependencies
• Diagnose, repair, and restore test equipment and validation environments to maintain operational readiness and maximize uptime
• Partner closely with Operations, Engineering, and cross-functional stakeholders to drive issue resolution and improve overall test process stability
• Execute structured root cause analysis and implement corrective actions to prevent recurring equipment or process failures
• Support system bring-up, tester validation, and configuration activities for new and existing production environments
• Develop and maintain troubleshooting documentation, standard work, and knowledge-sharing mechanisms to improve team efficiency and issue resolution consistency
• Identify opportunities to simplify support workflows, improve response times, and enhance operational effectiveness through process improvements and automation where applicable
• Monitor tester health, system performance, and operational trends to proactively identify risks and escalate issues before business impact occurs

Basic Qualifications

• 2+ years of Linux systems administration and/or development experience
• 1+ years of work in at least two of these languages: Python, Java, Perl, PHP, Ruby or Bash/Shell experience
• Bachelor's degree in Computer Science or other technical degree or related experience
• Knowledge of networking fundamentals
• Experience working in a 24/7 production environment
• Experience in Linux systems administration and/or development
• Experience working in at least two of these languages: Python, Java, Perl, PHP, Ruby or Bash/Shell

Preferred Qualifications

• 2+ years of site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration experience
• 1+ years of building scripts, tooling, and automation for large-scale computing environments experience
• Knowledge of configuration management systems, such as Puppet, Chef, Ansible, or related systems
• Experience in site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration
• Experience in network capture and systems troubleshooting
• Experience building scripts, tooling, and automation for large-scale computing environments