Business System Analyst, re:Cycle Reverse Logistics

About the role

The Operations Integration team is seeking a strategic, customer-obsessed, and analytically rigorous Business System Analyst.

Responsibilities

• Translate high-level problem statements from the strategic roadmap into comprehensive epics, user stories, and functional requirements documents.
• Develop and maintain business and customer profiles — user personas, stakeholder maps, and needs analyses — to establish a data-driven understanding of who we are building software for.
• Conduct stakeholder interviews and user research across multiple business units to validate requirements, surface unmet needs, and inform prioritization.
• Advise leadership on which features should scale to support multiple business needs versus fit-for-purpose solutions for specific initiatives.
• Support post-launch information gathering to gauge feature success and provide data-driven recommendations on additional investment or programmatic interventions.
• Define and track success metrics for new software features, and use quantitative and qualitative data to prove product viability.
• Contribute to strategic OP planning and three-year roadmap development with customer-validated insights.

Requirements

• Experience writing business requirements documents, functional specifications, and use cases.
• 10+ years of experience in systems analysis, product management, and/or requirements engineering in a software environment.
• Bachelor's degree in computer science, information systems, business administration, or related, or 4+ years experience in lieu of a degree.

Qualifications

• Experience measuring software quality.
• Experience in strategic thinking about business, enterprise software products, and new technology platforms and architectures or equivalent.
• Knowledge of professional software engineering & best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence.
• Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps.
• Experience communicating technical details verbally and in writing.
• Experience in reverse logistics domain.

Skills

• Strategic thinking.
• Customer obsession.
• Analytical rigor.

Benefits

• Comprehensive benefits including health insurance, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off.
• Parental leave.

Pay

Base salary range: $139,300.00 - $208,000.00 USD annually.

Schedule

Full-time.