System Administrator II

Essential Duties/Responsibilities

• Manage and maintain the organization's server, workstation, and application infrastructure.
• Perform routine maintenance tasks, such as patching, updates, and backups under supervision.
• Monitor and troubleshoot server and application issues.
• Participate in development of disaster recovery strategies for the AAA Washington server environment.
• Ensure that key controls defined for server infrastructure are appropriately performed.
• Manage Active Directory, Group Policy, and other related Windows services.
• Develop and maintain PowerShell scripts for automation of routine tasks.
• Participate in planning and executing system upgrades and migrations.
• Document technical procedures and processes.
• Collaborate with other IT teams to provide solutions for complex technical issues.
• Have an understanding of ITIL change management process and procedures.
• Provide input to quotes and invoice reviews prior to approvals.
• Participate in rotating 24x7 on-call support.
• Contribute to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
• Incorporate AAA’s vision, mission and values in day-to-day activities and behaviors; guide and motivate others to remain committed to AAA’s vision, mission and values.

Supervisory Responsibilities

• None

Minimum Qualifications

• Bachelor’s Degree (BA) in business, information systems, computer science or related field or equivalent experience.
• 5+ years’ experience in server administration or server management.
• 5+ years’ experience in server virtualization (VMWare).

PREFERRED QUALIFICATIONS

• Industry recognized certification preferred.

Knowledge, Skills, Abilities

• Knowledge of key trends and strategies, including virtualization; blade server technology, public and private cloud, server monitoring, server security standards.
• Knowledge of various operating systems, such as Windows Server, RedHat, Linux, VMWare.
• Working knowledge of M365, SCCM, Azure Active Directory, Active Directory, Exchange, Endpoint Manager, Defender365, Avaya, Genesys Cloud, VPN, TCP/IP, DNS, DHCP, BIG-IP, SQL Server, Rubrik and various system monitoring tools such as Solarwinds.
• Working knowledge of server hardware including, firmware, driver and security patching processes.
• Ability to communicate and engage effectively with a diverse audience, including front line technical staff, non-technical staff & management, and vendors.
• Operational and technical ability to manage complex server environments and associated infrastructure.
• Knowledgeable in M365 Tenants, AWS, Azure.
• Ability to thrive in an environment with competing priorities from multiple stakeholders.
• Strong troubleshooting and analytical reasoning skills.
• Ability to work independently as well as collaboratively.
• Skill in establishing rapport and gaining the trust of others, motivating/influencing others to actions that drives business impact and alignment.