System Administrator (Desktop Support) with Security Clearance

About the role

Provide troubleshooting support for systems hardware and software issues that are highly complex. Perform advance software installations and upgrades to operating systems and layered software packages. Apply advanced knowledge in monitoring and tuning the system to achieve optimum performance levels. Provide guidance to less experienced personnel on workstation/server data integrity matters and the implementation of standard software and hardware solutions. Lead complex data/media recoverability following a schedule of system backups and database archive operations. Evaluate and assess existing systems and plan long-term strategies. Configure and maintain networked computer systems, including hardware, system software, and applications. Conduct advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configurations guidelines. Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manage large projects with limited oversight from manager.

Responsibilities

• Provide troubleshooting support for systems hardware and software issues that are highly complex.
• Perform advance software installations and upgrades to operating systems and layered software packages.
• Apply advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
• Provide guidance to less experienced personnel on workstation/server data integrity matters and the implementation of standard software and hardware solutions.
• Lead complex data/media recoverability following a schedule of system backups and database archive operations.
• Evaluate and assess existing systems and plan long-term strategies.
• Configure and maintain networked computer systems, including hardware, system software, and applications.
• Conduct advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configurations guidelines.
• Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manage large projects with limited oversight from manager.
• Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues.
• Train end-users on the proper use of hardware and software. May train large groups of end users.
• May coach and review the work of less-experienced professionals.
• May serve as a team or task leader (Not a people manager).

Qualifications

• Clearance Required: Active TS clearance (with SCI Eligibility) and eligibility to obtain CI Poly Certification
• Required: Security+ or CASP & ITIL V4 Foundations
• Education/Experience: Requires Bachelor's degree (or equivalent experience)
• 5+ years of experience

Required Skills

• Knowledge in one or more of the following areas:
• Thin Client using Virtual Desktop Infrastructure (VDI) Technology
• Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM
• End User Hardware
• Thin Client, Thick Monitors, KVM's, Printers, Plotters Print Server Configurations, VOIP phone
• Desktop Image Management
• Home Directory and Profile Support Services
• E-mail Support Services
• Software Support Services
• Experience and/or knowledgeable with: Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM
• Excellent troubleshooting capabilities
• Strong communication skills
• Strong work ethic and attention to detail
• Strong writing skills (consistently document work completed)
• Strong time management skills and ability to work flexible schedules to meet job requirements
• Ability to move and lift computers, printers, monitors, and other hardware
• Team player and willing to share knowledge and learn from others to ensure team's success
• Enthusiasm and ability to adapt to new and changing technologies

Ideal

• Intelligence Community Experience preferred

What you can expect from us

• Recognizing great achievements do not go unnoticed by bcore through service anniversaries, spot awards, and employee referral bonuses
• You'll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community
• Benefits include Health/Dental/Vision, 401(k), Paid Time Off, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more.

Pay

• $110,192 per year

Schedule

• N/A