System Administrator

About the Role

Accountable for the configuration, maintenance, and operation of the company's critical applications/systems, such as the core processor or lending systems. Recommends and researches enhancements to the system's key components. Ensures that applications and related functions are updated to meet organizational needs.

Responsibilities

• Install, configure, and maintain hardware and software components of computer systems and networks to ensure optimal performance and user accessibility.
• Provide technical support to users, troubleshoot issues, and assist in resolving problems related to software, hardware, and network systems.
• Monitor network performance, manage user accounts, permissions, and access rights, and implement security measures to protect systems from unauthorized access.
• Document system configurations, changes, and procedures to maintain an accurate record of the technology environment and assist in compliance with IT policies.
• Perform regular backup operations and implement appropriate processes for data protection and disaster recovery.
• Work closely with senior system administrators and IT teams to understand and implement new technologies or troubleshoot complex problems.
• Provide Level 2 support for Azure, Intune-managed devices, and general IT issues.
• Handle confidential data with discretion and follow security best practices.
• Comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Work outside of scheduled hours to respond to technology issues as required.

Requirements

• Two to five years of similar or related experience, including time spent in preparatory positions.
• A college degree.

Skills

• A significant level of trust and diplomacy to act as an effective subject matter expert.
• Ability to engage in in-depth dialogues, conversations, and explanations with customers, direct and indirect reports, and outside vendors on sensitive and/or highly confidential matters.
• Strong communication skills to motivate, influence, educate, and/or advise others on matters of significance.

ADA Requirements

Physical Requirements

• Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs.
• Capable of climbing/descending stairs in emergency situations.
• Operate routine office equipment including telephone, copier, facsimile, and calculator.
• Routinely perform work on a computer for an average of 6-8 hours per day, when necessary.
• Work extended hours whenever required or requested by management.
• Capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles, and public transportation, and able to lodge in public facilities.
• Capable of regular, reliable, and timely attendance.

Working Conditions

• Routinely perform work indoors in climate-controlled private offices with minimal noise.

Mental and/or Emotional Requirements

• Perform job functions independently and work effectively either on own or as part of a team.
• Plan and direct the work activities of self and others.
• Read and carry out various written instructions and follow oral instructions.
• Speak clearly and deliver information in a logical and understandable sequence.
• Deal calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization, demonstrating highest levels of customer service and discretion.
• Perform responsibilities with composure under the stress of deadlines, requirements for extreme accuracy and quality, and/or fast pace.
• Effectively handle multiple, simultaneous, and changing priorities.
• Exercise the highest level of discretion on both internal and external confidential matters.