System Administrator

Responsibilities

• Frequently positioning yourself to set up and maintain computers and connect/pull cords from under desks and in server closets
• Frequently traversing around large VA site campus while transporting equipment to various office buildings
• Communicating directly with customers on site to diagnose and resolve customer related hardware/software issues utilizing the ServiceNow tool
• Track and document all system changes, problems, issues, and work tasks within ServiceNow
• Provisioning of newly procured endpoints to include desktops, laptops, printers, and mobile devices
• Imaging, desktop support, adds/moves and changes
• Installing OS Patch installation/patch removal (if applicable), OS upgrades and Commercially Available Off-the-Shelf (COTS) software
• Providing user management account support where Elevated Privileges (EP) may be required
• Installing software application installation and configuration based on change order instructions
• Utilizing log data and system administration tools to diagnose system hardware and software problems, repair, and re-configure or replace defective system components as indicated
• Performing system monitoring and analysis on assigned systems to discover risks and inadequacies, and provide recommendations on the need for expansion, enhancement, or revision
• Utilizing Microsoft System Center Operations Manager (SCOM) and SCOM tools to troubleshoot performance issues and deploy software packages, to include Scripting, McAfee, and other VA standard tools
• Performing inventory functions to include managing pagers and turn-ins including performing media sanitization, disposal and/or turn in of equipment
• Performing routine audits of systems and software to determine utilization and adequacy for demand, and compliance with current hardware and software site license regulations and requirements
• Performing general maintenance activities, printer deployment/repair, software installations, and equipment refreshes
• May include occasionally pulling old cables from server room as needed
• Performing asset management to include asset inventory, audit and tracking, asset administration and reporting, integrated IT asset portfolio, and history and forecasting, automating the asset management process, as necessary
• Able to work both independently and as part of a team to achieve successful results with minimal guidance

Requirements

• HS diploma or GED and 8+ years of experience with system administration
• BS degree in Computer Science, Electronics Engineering or other engineering or technical discipline
• Experience with maintaining and troubleshooting a wide variety of systems and networks to include high volume/high availability systems
• Knowledge of debugging protocols and processes
• Ability to troubleshoot problems and issues identified by customers and implement corrective actions

Qualifications

• EEO Statement
• Equal Opportunity Employer/Veterans/Disabled U.S. Work Authorization

Skills

• System Administration
• Problem Solving
• Continuous Improvement

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development