Systems Administrator

Job Summary

The Systems Administrator is responsible for maintaining servers, computer systems, hardware & software, and other peripherals of the clients. The Administrator ensures that the client’s infrastructure is running smoothly and provides technical support and advice to computer users by answering calls and/or emails. The Administrator also assists in implementation and maintenance of Brite internal systems and software.

ESSENTIAL FUNCTIONS

• Project Deployment - work with assigned project leads, complete assigned tasks within defined scope and timeline to ensure the successful deployment of IT projects for our clients.
• Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities.
• Configure / add new services as necessary and coordinate and communicate with respective parties.
• Manage and maintain Brite internal tools as assigned.
• Serve as an escalation point for trouble tickets on the Support Desk.
• Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
• Work closely with customer onboardings for various tasks using BriteStar tools.
• Implement client solutions on an individual basis and as part of a team.
• Develop, maintain, and document installation and configuration procedures.
• Proactive maintenance of customers’ network environments.
• Develop subject matter expertise to ensure efficiency in tools; expected to contribute to peer training activities.

OTHER DUTIES

• Affords assistance in oncall after hours phone rotation as needed.
• Accomplishes all other duties and tasks appropriately assigned or requested.

EDUCATION & EXPERIENCE

• Bachelor’s Degree in Computer Science, Management Information Systems, or related field OR 3 years of experience working in a related field.
• CompTIA A+, Security+, Network+, and Microsoft Associate/Expert certifications are preferred.
• Experience in Managed Services Solutions a plus.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge in troubleshooting and resolving workstationbased software issues with Microsoft Windows 7, 8, 10, and 11, including Microsoft Office 2021, 2024, and Apps for Business / Enterprise.
• Knowledge in configuring and troubleshooting Microsoft online services, including Microsoft Azure, M365, Entra ID, and Exchange Online.
• Strong hardware repair and troubleshooting skills with PC, desktops, and laptops.
• Experience managing hypervisor technologies such as VMWare and HyperV.
• Knowledge and experience with major EDR solutions and enterprise class backup solutions.
• Phone etiquette.
• Ability to troubleshoot and address a variety of technical issues.
• Customer service skills.
• Excellent listening skills.
• Exceptional verbal and written communication skills.
• Effective project management skills.
• Selfdirected, results focused, and detail oriented.